Drilldown: Article

None (37) · No (49) · Yes (19)

ATC (18) · Draft:ATC (20) · Draft:GAWFM (16) · Draft:PEC-AS (40) · PEC-AS (11)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (53) · No (52)

None (90) · Administrator (15)

None (21) · Deprecation-AllNotices (3) · Deprecation-Deprecation: select filters on journey event metrics (3)

Other values: ; (New) Task summary: contact center setup About Gplus Adapter for WFM Agent desktop settings overview Agent settings overview Architecture autotrackClick Before you begin Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure Gplus Adapter for WFM Configure inactivity timeout options Configure voice ringtones (voice) Create and manage agent skills Create and manage administrators (in buik) Create and manage supervisors Create and manage teams Create attributes Create business attributes Create multi-channel agents Danna Deploy Gplus Adapters for WFM Deprecation-Deprecation: former customer journey tab Deprecation-Journey Reporting Service Deprecation-Select mappable customer traits Deprecation-Smart Tags Deprecation-Voice Forward Deprecation-Webhooks Deprecation-Website visitor count API change Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer and routing options (voice) Get started with Agent Setup High availability and disaster recovery Import agents Installation and Windows permissions Interaction channels Logging Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Metrics My Channels options Popular tasks Provision Gplus Adapter for WFM Provisioning Recording options serialize Service Client options Settings and configuration overview Upgrade or uninstall Gplus Adapter for WFM Use templates to configure agents Virtual Queues Work with Agent Setup

None (54) · Settings and configuration overview (2) · Create attributes (2) · My Channels options (2) · Create and manage agent skills (2) · Service client options (2) · Recording options (2) · Virtual Queues (2) · Configure a multi-channel contact center (2) · autotrackClick (2) · Agent settings overview (2) · Agent desktop settings overview (2)

Other values: ; (New) Task summary: contact center setup Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones Create and manage administrators (In bulk) Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Danna Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer options (voice) Import agents Installation and Windows permissions Interaction channels Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Popular tasks Upgrade or uninstall Use templates to configure agents Work with Agent Setup

None (103) · Modules (2)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (21) · AdminGuide (5) · AgentGuide (2) · AspectDeployment (1) · Deployment (3) · Event (2) · GAWFMPEGuide (12) · ManageCC (46) · MessengerSDK (1) · PacingServiceDeployment (4) · Requirements (1) · SDK (4) · Source (1) · WDEPlugin (2)

None (91) · Agent Setup (12) · Agent Workspace, Agent Setup (2)

None (105)

None (97) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (1) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)