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D
- Draft:PEC-AS/Current/ManageCC/Agent Annex
- Draft:PEC-AS/Current/ManageCC/Blob Storage
- Draft:PEC-AS/Current/ManageCC/Bulk operations
- Draft:PEC-AS/Current/ManageCC/Business attributes
- Draft:PEC-AS/Current/ManageCC/Caller ID
- Draft:PEC-AS/Current/ManageCC/Case and toast data
- Draft:PEC-AS/Current/ManageCC/Channels options
- Draft:PEC-AS/Current/ManageCC/Chat options
- Draft:PEC-AS/Current/ManageCC/Contacts
- Draft:PEC-AS/Current/ManageCC/Create agent groups
- Draft:PEC-AS/Current/ManageCC/Create agent states
- Draft:PEC-AS/Current/ManageCC/Create agents
- Draft:PEC-AS/Current/ManageCC/Create skills
- Draft:PEC-AS/Current/ManageCC/Desktop Views options
- Draft:PEC-AS/Current/ManageCC/Dispositions
- Draft:PEC-AS/Current/ManageCC/Email addresses and mailboxes
- Draft:PEC-AS/Current/ManageCC/Email options
- Draft:PEC-AS/Current/ManageCC/Export agent accounts
- Draft:PEC-AS/Current/ManageCC/External URLs
- Draft:PEC-AS/Current/ManageCC/Facebook options
- Draft:PEC-AS/Current/ManageCC/Feedback
- Draft:PEC-AS/Current/ManageCC/Genesys Softphone
- Draft:PEC-AS/Current/ManageCC/Global Login
- Draft:PEC-AS/Current/ManageCC/Hierarchy
- Draft:PEC-AS/Current/ManageCC/Interaction history advanced search
- Draft:PEC-AS/Current/ManageCC/Keys
- Draft:PEC-AS/Current/ManageCC/Onboarding scenario
- Draft:PEC-AS/Current/ManageCC/Outbound options
- Draft:PEC-AS/Current/ManageCC/Recording options
- Draft:PEC-AS/Current/ManageCC/Routing management
- Draft:PEC-AS/Current/ManageCC/Single Sign-On
- Draft:PEC-AS/Current/ManageCC/Standard Response Library options
- Draft:PEC-AS/Current/ManageCC/Statistics options
- Draft:PEC-AS/Current/ManageCC/Supervisor options
- Draft:PEC-AS/Current/ManageCC/Transactions
- Draft:PEC-AS/Current/ManageCC/Twitter options
- Draft:PEC-AS/Current/ManageCC/View audit trail
- Draft:PEC-AS/Current/ManageCC/Voice options
D cont.
- Draft:PEC-AS/Current/ManageCC/Workitem options
- Draft:PEC-WFM/Current/Administrator/AdhrEndNts
- Draft:PEC-WFM/Current/Administrator/CCPerf
- Draft:PEC-WFM/Current/Administrator/EmailNotif
- Draft:PEC-WFM/Current/Administrator/Forecasting
- Draft:PEC-WFM/Current/Administrator/MealsBreaks
- Draft:PEC-WFM/Current/Administrator/MltiForecst
- Draft:PEC-WFM/Current/Administrator/Monitoring
- Draft:PEC-WFM/Current/Administrator/OTFnct
- Draft:PEC-WFM/Current/Administrator/OvrlysPrmr
- Draft:PEC-WFM/Current/Administrator/SchedSumm
- Draft:PEC-WFM/Current/Administrator/Scheduling
- Draft:PEC-WFM/Current/Administrator/TaskSeqs
- Draft:PEC-WFM/Current/Administrator/TimeOff
- Draft:PEC-WFM/Current/Administrator/TimeOffBid
- Draft:PEC-WFM/Current/Administrator/UserSec
- Draft:PEC-WFM/Current/Administrator/WaitList
- Draft:PEC-WFM/Current/Administrator/WMCalendar
P
- PEC-AS/Current/ManageCC/Agent Annex
- PEC-AS/Current/ManageCC/Blob Storage
- PEC-AS/Current/ManageCC/Bulk operations
- PEC-AS/Current/ManageCC/Business attributes
- PEC-AS/Current/ManageCC/Caller ID
- PEC-AS/Current/ManageCC/Case and toast data
- PEC-AS/Current/ManageCC/Channels options
- PEC-AS/Current/ManageCC/Chat options
- PEC-AS/Current/ManageCC/Contacts
- PEC-AS/Current/ManageCC/Create agent groups
- PEC-AS/Current/ManageCC/Create agent states
- PEC-AS/Current/ManageCC/Create agents
- PEC-AS/Current/ManageCC/Create skills
- PEC-AS/Current/ManageCC/Desktop Views options
- PEC-AS/Current/ManageCC/Dispositions
- PEC-AS/Current/ManageCC/Email addresses and mailboxes
- PEC-AS/Current/ManageCC/Email options
- PEC-AS/Current/ManageCC/Export agent accounts
- PEC-AS/Current/ManageCC/External URLs
- PEC-AS/Current/ManageCC/Facebook options
P cont.
- PEC-AS/Current/ManageCC/Feedback
- PEC-AS/Current/ManageCC/Genesys Softphone
- PEC-AS/Current/ManageCC/Global Login
- PEC-AS/Current/ManageCC/Hierarchy
- PEC-AS/Current/ManageCC/Interaction history advanced search
- PEC-AS/Current/ManageCC/Keys
- PEC-AS/Current/ManageCC/Onboarding scenario
- PEC-AS/Current/ManageCC/Outbound options
- PEC-AS/Current/ManageCC/Recording options
- PEC-AS/Current/ManageCC/Routing management
- PEC-AS/Current/ManageCC/Single Sign-On
- PEC-AS/Current/ManageCC/Standard Response Library options
- PEC-AS/Current/ManageCC/Statistics options
- PEC-AS/Current/ManageCC/Supervisor options
- PEC-AS/Current/ManageCC/Transactions
- PEC-AS/Current/ManageCC/Twitter options
- PEC-AS/Current/ManageCC/View audit trail
- PEC-AS/Current/ManageCC/Voice options
- PEC-AS/Current/ManageCC/Workitem options
- PEC-WFM/Current/Administrator/AdhrEndNts
- PEC-WFM/Current/Administrator/CCPerf
- PEC-WFM/Current/Administrator/EmailNotif
- PEC-WFM/Current/Administrator/Forecasting
- PEC-WFM/Current/Administrator/MealsBreaks
- PEC-WFM/Current/Administrator/MltiForecst
- PEC-WFM/Current/Administrator/Monitoring
- PEC-WFM/Current/Administrator/OTFnct
- PEC-WFM/Current/Administrator/OvrlysPrmr
- PEC-WFM/Current/Administrator/SchedSumm
- PEC-WFM/Current/Administrator/Scheduling
- PEC-WFM/Current/Administrator/TaskSeqs
- PEC-WFM/Current/Administrator/TimeOff
- PEC-WFM/Current/Administrator/TimeOffBid
- PEC-WFM/Current/Administrator/UserSec
- PEC-WFM/Current/Administrator/WaitList
- PEC-WFM/Current/Administrator/WMCalendar