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Article > productshort : ATC or Draft:PEC-REC or Draft:PEC-WFM or PEC-WFM & Product: Workforce Management & Manual : Agent or GCXIMCPRG or None

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Standalone:
None (7) · No (62) · Yes (17)
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Platform:
None (11) · GenesysEngage-cloud (75)
ComingSoon:
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Role:
None (22) · Administrator (2) · Administrator, Agent, Supervisor (4) · Agent (58)
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Viewing exception totals (3) · Logging in and out (3) · How autogranting works (3) · Multi-site trading (3)
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None (12) · Adding exceptions to your schedule (2) · Bidding (2) · Bidding on overtime (2) · Configuration (2) · Creating trade proposals (2) · Genesys Forecasting (2) · Genesys Multicloud CX AI-Powered Forecasting (2) · Getting started (2) · How autogranting works (3) · How bidding works (2) · How Workforce Management works (2) · Logging in and out (3) · Managing multi-site trade proposals (2) · Managing single-site trades proposals (2) · Managing your preferences (2) · Managing your schedule bid assignments (2) · Managing your time-off requests (2) · Multi-site trading (3) · Preferences (2) · Schedule (2) · Time off (2) · Trading (2) · Using availability patterns (2) · Using common settings and controls (2) · Using shared transport (2) · Viewing exception totals (3) · Viewing other schedules (2) · Viewing preference details (2) · Viewing proposal and trade details (2) · Viewing proposals and my trades (2) · Viewing schedules in scenarios (2) · Viewing time-off bidding periods (2) · Viewing your schedule details (2) · Viewing your time-off balances (2) · WFM Web Content Accessibility (2)
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None (22) · Designer, Platform Administration (2) · Workforce Administration (2) · Workforce Administration, Workforce Management (2) · Workforce Management (58)
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None (84) · EE01, EE02, EE03, EE10-A, EE28 (2)
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None (86)

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