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Article > Dimension : WebActions or None & Manual : Admin or PDNAA or Supervisor or User or None

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Standalone:
None (348) · No (651) · Yes (366) · {{{Standalone}}} (92)
productshort:
PEC-WFM (161) · Draft:PEC-WFM (157) · Draft:PEC-GSM (130) · Draft:PEC-REP (114) · Draft:PEC-REC (84) · Draft:BDS (57) · PEC-REC (48) · Draft:ReleaseNotes (42) · ReleaseNotes (41) · PEC-REP (32) · GDE (31) · ATC (28) · Draft:ATC (27) · Draft:ContentAdmin (25) · Draft:GAM (24) · GAM (23) · Draft:GenesysEngageMulticloud (21) · Draft:GAMD (20)
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Platform:
None (636) · Genesys Multicloud CX (3) · GenesysCloud (58) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (665) · GenesysEngage-cloud, PureConnect (25) · GenesysEngage-cloud, PureConnect, GenesysCloud (14) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (8) · GenesysEngage-onpremises, GenesysCloud (4) · GenesysEngage-onpremises, PureConnect, GenesysCloud (6) · PureConnect (1) · PureConnect, GenesysCloud, GenesysEngage-cloud (13) · PureConnect, GenesysEngage-cloud (9) · PureEngage (13)
ComingSoon:
None (659) · No (787) · Yes (9)
Role:
None (1085) · Administrator (151) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Agent, Supervisor (17) · Administrator, Developer (8) · Administrator, Developer, Supervisor (4) · Agent (6) · Agent, Supervisor (4) · Developer (9) · Supervisor (164)
DisplayName:
None (50) · Deprecation-AllNotices (17) · Get started (7) · Reports (6) · Getting started (6) · User Data Call Survey Attributes (4) · Contact History Export Reference (4) · Packages (4) · Designer Release Notes (4) · User Data Example Attributes (4) · What is an interaction (4) · Service Objects Attributes (4) · Time Attributes (4) · Genesys™ Products and Components EOL Life Cycle Table (4)
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TocName:
None (537) · Configuration (8) · Getting started (8) · Reports (5) · Functioning (4) · Installation (4) · What is an interaction (4) · Packages (4)
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Dimension: (Click arrow to add another value)
Product:
Workforce Management (318) · None (227) · Genesys Recording, Quality Management, and Speech Analytics (132) · Genesys Skills Management (130) · Reporting (67) · Billing Data Service (57) · Genesys Dialog Engine (48) · nGAGEMENT (47) · Genesys Predictive Engagement (44) · Genesys Multicloud CX (38) · Gplus Adapter for Microsoft Dynamics 365 (38) · System-Level Documentation (27) · Gplus Adapter for ServiceNow (23) · Administrator (23) · Solutions (19) · Internal Content Administration (15) · Cloud Data Download Service (14) · User Data Management (14) · Field Support Content (11) · Widgets (10)
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Manual: (Click arrow to add another value)
Application:
None (1122) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace (6) · Agent Workspace, Agent Setup (3) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Agent Workspace, Platform Administration (2) · Agent Workspace, Workforce Management (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · Cloud Data Download Service (8) · CX Contact (2) · Designer (2) · Designer, Platform Administration (2) · Genesys Portal (2) · GPR Core Platform (2) · IVR Administration (4) · Platform Administration (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (107) · WEM (1) · Workforce Administration (2) · Workforce Administration, Workforce Management (2) · Workforce Management (160)
UseCase:
None (1431) · BO02, BO03 (2) · CE01 (6) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2) · SL09 (2)
PEPageType:
None (1452) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)

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