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Article > Platform : GenesysCloud or GenesysEngage-cloud, PureConnect, GenesysCloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. & Dimension : EventsMethods or Segments or None

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ATC (18) · ContentAdmin (1) · Docker (3) · Draft:ATC (33) · Draft:ContentAdmin (50) · Draft:Docker (9) · Draft:GAM (24) · Draft:PEC-AS (1) · Draft:PEC-DC (1) · Draft:PEC-GPA (1) · Draft:PEC-GSM (1) · Draft:PEC-IWD (1) · Draft:PEC-OU (1) · Draft:PEC-test (5) · Draft:QNA (2) · Draft:Solution (2) · Draft:UCSales (3) · Draft:Usecases (1) · Draft:WID (15) · GAM (22) · PEC-AS (1) · PEC-DC (1) · PEC-GPA (1) · PEC-IWD (1) · PEC-OU (1) · QNA (1) · Solution (2) · UCSales (4) · WID (13)
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About the data we track (4) · Get started (4) · Gplus Adapter support for Service Client API (3) · Available metrics (3) · Deploy the tracking snippet (3) · An agent's experience in Genesys Cloud CX (3)
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