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Article > ComingSoon: No & Dimension : Journey or Segments or WebActions or None & Manual : Administrator or PDMCXGIM or None

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Standalone:
None (15) · No (217) · Yes (164)
productshort:
Draft:PEC-WFM (27) · PEC-WFM (26) · Draft:PEC-IWD (16) · Draft:PEC-DC (16) · PEC-CAB (15) · Draft:PEC-CAB (15) · PEC-DC (14) · Draft:PEC-GPA (13) · PEC-IWD (13) · Draft:PEC-ES (12) · PEC-GPA (12) · PEC-ES (12) · Draft:Solution (11) · ATC (9) · Draft:PEC-OU (9) · Draft:System (9) · Draft:ATC (9) · Draft:PEC-IVR (8) · PEC-IVR (8) · System (8)
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Platform:
None (87) · Genesys Multicloud CX (3) · GenesysCloud (17) · GenesysEngage-cloud (267) · GenesysEngage-onpremises (5) · GenesysEngage-onpremises, PureConnect, GenesysCloud (6) · GenesysEngage_cloud (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (9)
ComingSoon: (Click arrow to add another value)
Role:
None (145) · Administrator (191) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (16) · Administrator, Developer (10) · Administrator, Developer, Supervisor (4) · Adminstrator (2) · Agent (6) · Agent, Supervisor (4) · Developer (10) · Supervisor (2)
DisplayName:
Get started (4) · Configuring SSO (3) · Integrating Gplus Adapter in Lightning (3) · Migrating to Gplus Adapter (v9) (3) · Activity History (3) · Set up IWD (3) · Click-to-Dial (3) · Screen Pop (3)
Other values:
TocName:
None (50) · Getting Started (4) · Set up IWD (3) · Configure Agent UI (3) · Migrating to Gplus Adapter (v9) (3) · Click-to-Dial (3) · Configuring SSO (3) · Screen Pop (3) · Integrating Gplus Adapter in Lightning (3) · Activity History (3)
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Dimension: (Click arrow to add another value)
Product:
None (28) · Administrator (2) · Agent (7) · Agent folder (1) · Agent Setup (2) · Agent Workspace (4) · Callback (30) · Chat (2) · Cloud Data Download Service (2) · Co-Browse (2) · Developer (5) · Digital Channels (23) · Email (2) · eServices Manager (24) · Genesys Authentication (1) · Genesys Dialog Engine (2) · Genesys Predictive Engagement (18) · Genesys Predictive Routing (2) · Genesys Recording, Quality Management, and Speech Analytics (10) · Genesys Skills Management (3) · Genesys Softphone (14) · Genesys Use Cases (2) · Gplus Adapter for Salesforce (25) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (28) · IVR Administration (16) · nGAGEMENT (7) · NOPRODUCT (2) · Outbound (CX Contact) (11) · Platform Administration (7) · Reporting (8) · Routing and Designer (3) · Solutions (18) · Supervisor (4) · System-Level Documentation (13) · Voice (2) · Voicemail (2) · Widgets (10) · Workforce Management (53)
Manual: (Click arrow to add another value)
Application:
None (220) · Agent Setup (2) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Platform Administration (2) · Agent Workspace (5) · Agent Workspace, Agent Setup (6) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · Agent Workspace, Platform Administration (2) · Agent Workspace, Workforce Management (2) · Callback (28) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (2) · Designer (4) · Designer, Platform Administration (2) · GPR Core Platform (2) · intelligent Workload Distribution (2) · IVR Administration (18) · Platform Administration (30) · Platform Administration, Agent Setup, Designer (1) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (10) · Reporting Administration GCXI (2) · Workforce Administration (34) · Workforce Administration, Workforce Management (2)
UseCase:
None (371) · BO02 (3) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2) · SL09 (2)
PEPageType:
None (393) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)

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