Designer reports

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• Administrator
• Supervisor

View information about Interactive-Voice-Response (IVR) usage in your contact center.

Related documentation:

• How Reporting works
• Get started with Genesys CX Insights
• Suite-level guide
• All services
• Genesys Customer Experience Insights Release Notes

RSS:

• For private edition

Interactive-Voice-Response (IVR) Reports are created using Genesys Designer. Reports in the Designer folder are ready-to-use, but as always, can be modified to suit your specific business needs.

About Designer reports

The following reports are available in the CX Insights > Designer folder:

• Activity Summary Report
• Application Duration Report
• Application Summary Report
• Assisted Service Interactions by Last Milestone Report
• Blocks Summary Report
• Milestone Summary Report
• Self-Service Statistics Report
• Survey Answer Report
• Survey Statistics Report

Related topics

• Go back to the complete list of available reports.
• Learn how to generate historical reports.
• Learn how to read and understand reports.
• Learn how to create or customize reports.