Difference between revisions of "PrivateEdition/Current/PEGuide"

From Genesys Documentation
Jump to: navigation, search
(Published)
 
 
(13 intermediate revisions by 6 users not shown)
Line 10: Line 10:
 
** GEServices
 
** GEServices
 
** HADR
 
** HADR
 +
** NetworkOverview
 
** SecurityOverview
 
** SecurityOverview
 +
** VoiceConnectivity
 
* -Requirements
 
* -Requirements
 
** Prerequisites
 
** Prerequisites
 
** StorageReq
 
** StorageReq
 
** Ports
 
** Ports
−
** GenesysVsCustomer
+
** Responsibilities
 
* -Deployment overview
 
* -Deployment overview
 
** DepTour
 
** DepTour
Line 22: Line 24:
 
** ConfigNetwork
 
** ConfigNetwork
 
** ConfigNamespace
 
** ConfigNamespace
−
** ConfigSecurity
 
 
** ConfigLog
 
** ConfigLog
 
** ConfigMonitor
 
** ConfigMonitor
Line 30: Line 31:
 
** HelmOverrides
 
** HelmOverrides
 
** ServicePriorities
 
** ServicePriorities
−
** OCR
+
** Versioning
−
** HelmVersion
 
 
** SetCICDPipeline
 
** SetCICDPipeline
−
* -Sample deployment
 
−
** OpenShiftDevEnvrmnt
 
 
* -Upgrade
 
* -Upgrade
 
** UpgOverview
 
** UpgOverview
Line 43: Line 41:
 
** Uninstall
 
** Uninstall
 
* -Troubleshooting
 
* -Troubleshooting
−
** Errors
+
** TroubleshootDepl
−
** Restore
 
 
* -References
 
* -References
 +
** PublicRepoLinks
 
** DeployIndividualServices
 
** DeployIndividualServices
 
** RefResources
 
** RefResources
 
|Auto=Crafted summary table
 
|Auto=Crafted summary table
−
|DisplayName=Setting up Genesys Engage Cloud Private Edition
+
|DisplayName=Setting up Genesys Multicloud CX Private Edition
−
|Context=This guide provides general information covering what you need to know about setting up Genesys Engage cloud private edition in your environment.
+
|Context=This guide provides general information covering what you need to know about setting up Genesys Multicloud CX private edition in your environment.
−
|Description=Genesys Engage cloud private edition is a microservices-based contact center offering that adopts containerization technology for all Genesys Engage services and its components.
+
|Description=Genesys Multicloud CX private edition is a microservices-based contact center offering that adopts containerization technology for all the components.
 
|TSSection={{TSSection
 
|TSSection={{TSSection
 
|sectionheading=Overview
 
|sectionheading=Overview
−
|description=Learn about Genesys Engage cloud private edition.
+
|description=Learn about Genesys Multicloud CX private edition, its architecture, the private edition services, and an overview on private edition's networking, and security.
 
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=Overview}}
 
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=Overview}}
−
<!--*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=Architecture}}-->
+
*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=Architecture}}
−
<!--*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=HADR}}-->
+
*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=GEServices|display text=Private edition services}}
 +
*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=HADR}}
 +
*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=NetworkOverview}}
 +
*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=SecurityOverview}}
 +
<!--*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=VoiceConnectivity|display text=Voice connectivity}}-->
 
}}{{TSSection
 
}}{{TSSection
 
|sectionheading=Requirements
 
|sectionheading=Requirements
−
|description=Learn about prerequisites, third-party dependencies, and responsibilities between your organization and Genesys in setting up Genesys Engage cloud private edition.
+
|description=Learn about prerequisites, third-party dependencies, and responsibilities between your organization and Genesys in setting up Genesys Multicloud CX private edition.
 
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=Prerequisites|display text=Software requirements}}
 
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=Prerequisites|display text=Software requirements}}
−
*[[Draft:PrivateEdition/Current/PEGuide/StorageReq|Storage requirements]]
+
*{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=StorageReq|display text=Storage requirements}}
−
*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=Ports|display text=Communication ports and protocols}}
+
*{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=Ports|display text= Communication ports and protocols}}
−
*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=GenesysVsCustomer|display text=Understanding responsibilities}}
+
*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=Responsibilities|display text=Understanding responsibilities}}
 
}}{{TSSection
 
}}{{TSSection
 
|sectionheading=Deployment overview
 
|sectionheading=Deployment overview
−
|description=Have a quick tour of the deployment steps and learn about setting up your infrastructure to run Genesys Engage cloud private edition.
+
|description=Have a quick tour of the deployment steps and learn about setting up your infrastructure to run Genesys Multicloud CX private edition.
−
|relatedarticles=*[[Draft:PrivateEdition/Current/PEGuide/DepTour|Quick deployment tour]]
+
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=DepTour|display text=Quick deployment tour}}
−
*[[Draft:PrivateEdition/Current/PEGuide/GetStarted|Deployment tasks summary]]
+
*Find all {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=GEServices|display text=service-level deployment guides}}
−
*{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=GEServices|display text=Find all service-level deployment guides}}
 
 
}}{{TSSection
 
}}{{TSSection
 
|sectionheading=Configure your environment
 
|sectionheading=Configure your environment
−
|description=Learn about the topology, namespace recommendations, and security settings for configuring your Genesys Engage cloud private edition environment.
+
|description=Learn about the topology, namespace recommendations, and security settings for configuring your Genesys Multicloud CX private edition environment.
−
|relatedarticles=*[[Draft:PrivateEdition/Current/PEGuide/ConfigNetwork|Network settings]]
+
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ConfigNetwork|display text=Network settings}}
−
*[[Draft:PrivateEdition/Current/PEGuide/ConfigNamespace|Creating namespaces]]
+
*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ConfigNamespace|display text=Creating namespaces}}
−
*[[Draft:PrivateEdition/Current/PEGuide/ConfigSecurity|Security settings]]
+
*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ConfigLog|display text=Configuring logging}}
−
*[[Draft:PrivateEdition/Current/PEGuide/ConfigLog|Configuring logging]]
+
*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ConfigMonitor|display text=Configuring monitoring}}
 
}}{{TSSection
 
}}{{TSSection
−
|sectionheading=Deploy Genesys Engage cloud private edition
+
|sectionheading=Deploy private edition
−
|description=Learn about how to deploy Genesys Engage cloud private edition.
+
|description=Learn about how to deploy Genesys Multicloud CX private edition.
−
|relatedarticles=*[[Draft:PrivateEdition/Current/PEGuide/ContDepOrder|Order of services deployment]]
+
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ContDepOrder|display text=Order of services deployment}}
−
*[[Draft:PrivateEdition/Current/PEGuide/ManageServices|Downloading your Genesys Engage containers]]
+
*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ManageServices|display text=Downloading your Genesys Multicloud CX containers}}
−
*[[Draft:PrivateEdition/Current/PEGuide/HelmOverrides|Overriding Helm Chart values]]
+
*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=HelmOverrides|display text=Overriding Helm chart values}}
−
*[[Draft:PrivateEdition/Current/PEGuide/ServicePriorities|Service Priorities for Genesys Engage services]]
+
*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ServicePriorities|display text=Service priorities for Genesys Multicloud CX services}}
−
*[[Draft:PrivateEdition/Current/PEGuide/OCR|Setting up an OpenShift Container Registry]]
+
*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=SetCICDPipeline|display text=Setting up a CD pipeline}}
−
*[[Draft:PrivateEdition/Current/PEGuide/HelmVersion|Understanding versions]]
 
−
*[[Draft:PrivateEdition/Current/PEGuide/SetCICDPipeline|Setting up a CI/CD pipeline]]
 
 
}}{{TSSection
 
}}{{TSSection
 
|sectionheading=Upgrade
 
|sectionheading=Upgrade
−
|description=Learn about different types of upgrades supported by Genesys Engage services.
+
|description=Learn about different types of upgrades supported by Genesys Multicloud CX services.
−
|relatedarticles=*[[Draft:PrivateEdition/Current/PEGuide/UpgOverview|Upgrade overview]]
+
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=UpgOverview|display text=Upgrade overview}}
−
*[[Draft:PrivateEdition/Current/PEGuide/UpgradStrats|Upgrade strategies]]
+
*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=UpgradStrats|display text=Upgrade strategies}}
−
*[[Draft:PrivateEdition/Current/PEGuide/UpgradProcess|Upgrade process]]
+
*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=UpgradProcess|display text=Upgrade process}}
−
*[[Draft:PrivateEdition/Current/PEGuide/RollBack|Rollback]]
+
*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=RollBack|display text=Rollback}}
 
}}{{TSSection
 
}}{{TSSection
 
|sectionheading=Uninstall
 
|sectionheading=Uninstall
−
|description=Learn about the steps involved in uninstalling Genesys Engage cloud private edition.
+
|description=Learn about the steps involved in uninstalling Genesys Multicloud CX private edition.
−
|relatedarticles=*{{Notices|Notice=PEComingSoon}}
+
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=Uninstall|display text=Uninstall instructions for services}}
−
}}{{TSSection
+
}}
−
|sectionheading=Troubleshooting
+
{{TSSection
−
|description=Find out how to troubleshoot if you encounter any issues while deploying Genesys Engage cloud private edition.
+
|sectionheading=References
−
|relatedarticles=*{{Notices|Notice=PEComingSoon}}
+
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=PublicRepoLinks|display text=Public Repository Links}}
 
}}
 
}}
 
|pagination=no
 
|pagination=no
 
|inherit=no
 
|inherit=no
−
|Notice=EAP
 
 
}}
 
}}

Latest revision as of 03:31, March 31, 2023

The following topics are defined for this manual but are not included in the list of topics: OpenShift security settings, Setting up an OpenShift Container Registry, Understanding versions, Install Container Ingress Service (CIS), Configure VXLAN on OpenShift, Overview of F5 BIG-IP for OpenShift, Configure F5 SIP-ALG, SBC Integration
This manual is for version Current of Genesys Multicloud CX Private Edition.

This guide provides general information covering what you need to know about setting up Genesys Multicloud CX private edition in your environment.

Genesys Multicloud CX private edition is a microservices-based contact center offering that adopts containerization technology for all the components.

Overview

Learn about Genesys Multicloud CX private edition, its architecture, the private edition services, and an overview on private edition's networking, and security.

Requirements

Learn about prerequisites, third-party dependencies, and responsibilities between your organization and Genesys in setting up Genesys Multicloud CX private edition.

Deployment overview

Have a quick tour of the deployment steps and learn about setting up your infrastructure to run Genesys Multicloud CX private edition.

Configure your environment

Learn about the topology, namespace recommendations, and security settings for configuring your Genesys Multicloud CX private edition environment.

Deploy private edition

Learn about how to deploy Genesys Multicloud CX private edition.

Upgrade

Learn about different types of upgrades supported by Genesys Multicloud CX services.

Uninstall

Learn about the steps involved in uninstalling Genesys Multicloud CX private edition.

References

Retrieved from "https://all.docs.genesys.com/PrivateEdition/Current/PEGuide (2025-06-20 22:07:40)"
Comments or questions about this documentation? Contact us for support!