Drilldown: SMART Meta

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SMART Meta > Solution

: Inbound

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BO06 (1) · BO07 (1) · CE01 (1) · CE02 (1) · CE03 (1) · CE04 (1) · CE05 (1) · CE07 (1) · CE08 (1) · CE09 (1) · CE10 (1) · CE11 (1) · CE12 (1) · CE13 (1) · CE14 (1) · CE15 (1) · CE21 (1) · CE26 (1) · CE28 (1) · CE30 (1) · CE31 (1) · CE39 (1) · CE40 (1) · CE41 (1) · CE43 (1) · EE32 (1) · SL06 (1) · SL18 (1) · SL19 (1) · SL20 (1)

Genesys Agent Copilot (1) · Genesys Bots with Amazon Lex (1) · Genesys Call Routing (1) · Genesys Callback (1) · Genesys Chatbots (1) · Genesys Click-to-Call (1) · Genesys Customer Authentication (1) · Genesys IVR Personalization (1) · Genesys Knowledge Management (1) · Genesys KPI Insights (1) · Genesys Multimodal IVR (1) · Genesys Next Best Offer/Action (1) · Genesys Omnichannel Campaigns (1) · Genesys Omnichannel Notifications (1) · Genesys Outbound Collections (1) · Genesys Outbound Dialer (2) · Genesys Outbound Dialer for Sales (1) · Genesys Personalized Routing (1) · Genesys Personalized Routing with Callback (1) · Genesys Predictive Routing for Customer Service (1) · Genesys Predictive Routing for Sales (1) · Genesys Preferred Agent Routing (1) · Genesys Proactive Assist (1) · Genesys Proactive Contact (1) · Genesys Routing for Branch Offices (1) · Genesys Skype for Business (1) · Genesys SMS & Email Notifications (1) · Genesys Voice Payment (1) · Genesys Voicebots (1)

Accelerate payments collected using multiple channels (1) · Apply personalized routing to voice interactions (1) · Automatically surface contextually relevant information from a knowledge base during customer conversations. (1) · Capture payments in your IVR (1) · Centralize routing of calls for branch office, point of sale, or any location (1) · Enable click-to-call from your website or app to improve service and conversions (1) · Engage across the broader enterprise using Skype for Business instant messaging (1) · Identify and route repeat contacts across channels (1) · Identify and verify customers in your IVR (1) · Improve conversion rates with integrated campaigns across all the channels your customers choose to use. (1) · Improve customer communications and increase sales conversion using powerful dialer capabilities (1) · Improve customer communications with outbound calling (1) · Improve sales success with AI-enabled prompting of next best offer/action for sales reps and bots. (1) · Increase sales conversions using powerful dialer capabilities. (CX Contact) (1) · Increase self-service by personalizing your IVR (1) · Monitor and analyze interaction data to detect addressable service level anomalies (1) · Offer callback to queuing callers (1) · Offer FAQs to customers and a knowledge library to employees (1) · Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent (1) · Place revenue generation at the center of your routing decisions by using AI to match each customer opportunity with the best agent (1) · Present your customers with a visual way to complete or complement voice interactions (1) · Reach out to website users through multiple channels to offer help (1) · Route voice interactions to the best skilled resource (1) · Route voice interactions to the best skilled resource with personalization and callback option (1) · Use Amazon Lex to provide natural language understanding in your IVR (1) · Use chatbots to automate customer conversations and seamlessly hand over to a chat agent when needed. (1) · Use customer information to personalize notifications (1) · Use multiple channels to notify customers (1) · Use SMS and email to send personalized, timely and relevant notifications to customers. (1) · Use voicebots to automate customer conversations and seamlessly hand over to an agent if needed. (1)

Business Optimization (2) · Customer Engagement (23) · Employee Engagement (1) · Sales (4)

Drilldown: SMART Meta

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C

C cont.

C cont.

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