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Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None (61) · GenesysEngage-cloud (161)

None (218) · No (4)

None (218) · Administrator (4)

None (29) · Architecture (5) · High availability and disaster recovery (3) · Logging In (2) · My Channels options (2) · Service Client options (2)

Other values: ; 3rd Party and Open Source Software Used Ability to Reset Multiple User Tests Adding an image to your certificate Adding Text to a certificate Additional steps required to complete an upgrade to version 9.0 Admin Report User Filter – Hierarchy Admin Reports Agent desktop settings overview Agent settings overview Appendix 1: Optional Components Assessment Report Assigning Assessments to Individual Users Assigning Users based on Hierarchy Assigning your certificate to an assessment Audit Authentication Automatically Importing KPI Data Before you begin Before you begin deploying GCXI Before you begin deploying RAA Before you begin GCA deployment Before you begin GIM deployment Before you begin GSP deployment Branding Built-In Roles Calculated Data Calculated Data Status Channel options Chat options Configuring and running Data Uploader for OrgData uploads Configuring Data Sources for Import Configuring Email Settings Configuring GIS Authentication Configuring WFM Settings Contact options Create Customizable Certificates per Assessment Create New Roles Creating an Assessment Creating and Managing Users Creating Certificates Creating Feedback Assessments Creating Knowledge Nudges Creating Learning Items Creating Localized Files for your chosen language Creating New Base Data Definitions from a Spreadsheet Custom Domains Data Issues Data Type Data Visualization Date Range Date Restrictions on Assessments Defining and Managing Roles Deleting Learning Items Deleting Previously Imported Data Deploy GCXI Deploy GIM (GIM) Deploy GIM Config Adapter (GCA) Deploy GIM Stream Processor (GSP) Deploy Pulse Web Service (Pulse) Deploy Reporting and Analytics Aggregates (RAA) DNA Comparison DNA Import Service DNA User Progress Graph Duration Column within the User Result Detail Report Editing Learning Items Email Notification Service Email options Enabling Email Events Event Settings Exported Portal Users Facebook options Feature Notes Feedback Deployment Models Feedback options Feedback Report Feedback Results Report Filtering View of Learning Items Firewall Requirements Forget Archived Users General Settings Genesys EWM Learning Item Integration Genesys Skills Management Knowledge Base Articles Genesys Softphone options Get started with Agent Setup Get started with Genesys CX Insights Get Started with Genesys Pulse Get started with GVP reporting Global Login options Groups GSM Architecture Hierarchy Import Functionality HTTPS Support Import KPI Data Import/Export Importing OrgData through APIs Importing OrgData Through CSV Files Installation and Setup Installing Data Uploader Interaction History Advanced Search options Knowledge Nudge Reports Knowledge Nudges Learning Item Drilldown Learning Items LMS Learning Item Integration Loading and Saving Filters Loading Report Filters Manage Assessments Manage Email Addresses Managing and Viewing Crystal Reports Managing Base Data Definitions with Excel Managing Learning Items Managing User Permissions Manually Importing KPI data My DNA New Calculated Data Form Objective Actions Screen Optional Command Line Parameters Outbound options PDR Admin Page PDR Dashboard Page PDR Dashboard Widget PDR Defined Review Windows PDR Email Notifications PDR Page PDR Potential Assessment Performance DNA Administration Guide Personal Development Review Prerequisites Printing an Assessment Process OrgData Protocols and Ports PureConnect Data Extractor Overview Question Response Summary Recalling Awarded Certificates Recording options Reporting Parameters Reports Restore Branding to Defaults Restricting Report Results Routing Manager Rules-based Assignments Running OrgData Scheduling the Data Uploader to run daily Searching and filtering Calculated Data Setting Branding Setting the number of objective targets for users Setting up OrgData Process Sharing Business Attributes in Agent Setup Shutdown Single Sign-On SkillsAnalysis SkillsDNA Creation Skillsroute Standard Response Library options Standard Response options Statistics options Strand Selector Supervisor options System Settings The Timeseries Graph Twitter options Update Routing Skills from DNA Updating Base Data Definitions from a Spreadsheet Upgrade, roll back, or uninstall GCXI Upgrade, roll back, or uninstall Genesys Info Mart Upgrade, roll back, or uninstall Genesys Pulse User Drilldown User Feedback Response Percentages User Fields User Result Detail User Selection Users Using the Report Filters Option Validating OrgData Configuration View of Calculated Data Viewing Reports Voice options Widgets Workitem options

None (57) · My Channels options (2) · Service Client options (2) · Logging In (2)

Other values: ; 3rd Party and Open Source Software Used Ability to Reset Multiple User Tests Adding an image to your certificate Adding Text to a certificate Additional steps required to complete an upgrade to version 9.0 Admin Report User Filter – Hierarchy Admin Reports Agent desktop settings overview Agent settings overview Appendix 1: Optional Components Assessment Report Assigning Assessments to Individual Users Assigning Users based on Hierarchy Assigning your certificate to an assessment Audit Authentication Automatically Importing KPI Data Branding Built-In Roles Calculated Data Calculated Data Status Channel options Chat options Configuring and running Data Uploader for OrgData uploads Configuring Data Sources for Import Configuring Email Settings Configuring GIS Authentication Configuring WFM Settings Contact options Create Customizable Certificates per Assessment Create New Roles Creating an Assessment Creating and Managing Users Creating Certificates Creating Feedback Assessments Creating Knowledge Nudges Creating Learning Items Creating Localized Files for your chosen language Creating New Base Data Definitions from a Spreadsheet Custom Domains Data Issues Data Type Data Visualization Date Range Date Restrictions on Assessments Defining and Managing Roles Deleting Learning Items Deleting Previously Imported Data DNA Comparison DNA Import Service DNA User Progress Graph Duration Column within the User Result Detail Report Editing Learning Items Email Notification Service Email options Enabling Email Events Event Settings Exported Portal Users Facebook options Feature Notes Feedback Deployment Models Feedback options Feedback Report Feedback Results Report Filtering View of Learning Items Firewall Requirements General Settings Genesys EWM Learning Item Integration Genesys Skills Management Knowledge Base Articles Genesys Softphone options Global Login options Groups GSM Architecture Hierarchy Import Functionality HTTPS Support Import KPI Data Import/Export Importing OrgData through APIs Importing OrgData Through CSV Files Installation and Setup Installing Data Uploader Interaction History Advanced Search options Knowledge Nudge Reports Knowledge Nudges Learning Item Drilldown Learning Items LMS Learning Item Integration Loading and Saving Filters Loading Report Filters Manage Assessments Manage Email Addresses Managing and Viewing Crystal Reports Managing Base Data Definitions with Excel Managing Learning Items Managing User Permissions Manually Importing KPI data My DNA New Calculated Data Form Objective Actions Screen Optional Command Line Parameters Outbound options PDR Admin Page PDR Dashboard Page PDR Dashboard Widget PDR Defined Review Windows PDR Email Notifications PDR Page PDR Potential Assessment Performance DNA Administration Guide Personal Development Review Prerequisites Printing an Assessment Process OrgData Protocols and Ports PureConnect Data Extractor Overview Question Response Summary Recalling Awarded Certificates Recording options Reporting Parameters Reports Restore Branding to Defaults Restricting Report Results Routing Manager Rules-based Assignments Running OrgData Scheduling the Data Uploader to run daily Searching and filtering Calculated Data Setting Branding Setting the number of objective targets for users Setting up OrgData Process Sharing Business Attributes in Agent Setup Shutdown Single Sign-On SkillsAnalysis SkillsDNA Creation Skillsroute Standard Response Library options Standard Response options Statistics options Strand Selector Supervisor options System Settings The Timeseries Graph Twitter options Update Routing Skills from DNA Updating Base Data Definitions from a Spreadsheet User Drilldown User Feedback Response Percentages User Fields User Result Detail User Selection Users Using the Report Filters Option Validating OrgData Configuration View of Calculated Data Viewing Reports Voice options Widgets Workitem options

None (222)

None (2) · Agent Setup (32) · Genesys Skills Management (149) · Reporting (39)

None (4) · ADInst (1) · Admin (5) · Administrator (1) · AIUG (10) · AzInst (3) · GCXIMCPRG (1) · GCXIPEGuide (10) · GCXIPRG (1) · GCXIPRGLibrary (1) · GIMPEGuide (11) · GVP (1) · KBA (2) · Loc (2) · ManageCC (5) · PDMLibraryGIM (1) · PDNAA (113) · PDNAM (1) · PDNAU (2) · PulsePEGuide (9) · RPRT (1) · RT (1) · SOO (5) · Source (26) · TPOSR (2) · UEA (3)

None (218) · Agent Setup (3) · Agent Workspace, Agent Setup (1)

None (222)

None (215) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (5) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2)