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Article > productshort: PE-GPR & Platform : GenesysEngage-cloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or GenesysEngage-onpremises

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What you can monitor (2) · Create and update predictors (2) · Agent Variance report (2) · Monitor predictor feature coverage (2) · The Settings menu (2) · How to configure score expressions (2) · Feature Analysis report (2) · Upload interaction and other data (2) · Create and update users and roles (2) · Routing scenarios using GPR (2) · View KPI outcome (2) · View model accuracy (2) · View the Agent Profile schema (2) · View the Customer Profile schema (2) · View uploaded datasets (2)
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What you can monitor (2) · Create and update predictors (2) · Agent Variance report (2) · Monitor predictor feature coverage (2) · The Settings menu (2) · How to configure score expressions (2) · Feature Analysis report (2) · Upload interaction and other data (2) · Create and update users and roles (2) · Routing scenarios using GPR (2) · View KPI outcome (2) · View model accuracy (2) · View the Agent Profile schema (2) · View the Customer Profile schema (2) · View uploaded datasets (2)
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