Drilldown: Article

None (34) · No (127) · Yes (7)

Draft:PEC-IWD (21) · Draft:WID (109) · PEC-IWD (18) · WID (20)

None (12) · GenesysCloud (3) · GenesysEngage-cloud (149) · GenesysEngage-onpremises (2) · GenesysEngage_cloud (2)

None (90) · No (77) · Yes (1)

None (125) · Administrator (5) · Administrator, Developer (2) · Developer (36)

API Commands (17) · API Events (17) · Configuration (17) · Localization (17) · None (4) · Engage (3) · WebChatService (3) · Toaster (3) · StatsService (3) · SideBar (3) · Set up IWD (3) · Overlay (3) · Metadata (3) · WindowManager (3) · CallbackService (3) · Console (3) · Callback (3) · ChannelSelector (3) · Calendar (3) · CallUs (3)

Other values: ; App Co-browse Common Configure IWD Customizable Callback Registration Form Customizable Chat Registration Form Estimated Wait Time FAQs Genesys Widgets extensions Genesys Widgets videos How IWD works Integrate IWD with Genesys Workforce Management (WFM) Lucene query syntax Monitor work items and emails Offers Prepare for Office 365 integration Roles and privileges for Workload Manager users Search, display, manage, and update work items Set up Email Test IWD provisioning Use Workload Manager View and set IWD global options View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Genesys Multicloud CX Email boxes View, edit, and create Prioritization schemas WebChat Widgets Bus API overview

Configuration (17) · Localization (17) · API Events (17) · API Commands (17) · None (4) · Metadata (3) · Set up IWD (3) · Calendar (3) · CallbackService (3)

Other values: ; App Callback Callback___ CallUs CallUs___ ChannelSelector ChannelSelector___ Co-browse___ Common Configure IWD Console Console___ Customizable Callback Registration Form Customizable Chat Registration Form Engage Engage___ Estimated Wait Time Frequently Asked Questions Genesys Widgets extensions Integrate IWD with WFM Intelligent Workload Distribution IWD Queries Monitor work items and emails Offers___ Overlay Overlay___ Prepare for Office 365 integration Roles and privileges for Workload Manager users Search, display, manage, and update work items Set up Email SideBar SideBar___ StatsService StatsService___ Test IWD provisioning Toaster Toaster___ Use Workload Manager View and set IWD global options View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Genesys Multicloud CX email boxes View, edit, and create Prioritization schemas WebChat WebChatService WebChatService___ Widgets Bus API overview Widgets videos WindowManager WindowManager___

None (162) · Journey (6)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (164) · Agent Setup, Platform Administration (2) · intelligent Workload Distribution (2)

None (165) · BO02 (3)

None (168)