Drilldown: Article

None (54) · No (94) · Yes (7)

Draft:GAWFM (76) · Draft:PEC-IWD (41) · PEC-IWD (38)

None (66) · GenesysCloud (2) · GenesysEngage-cloud (46) · GenesysEngage-onpremises (41)

None (100) · No (54) · Yes (1)

None (145) · Administrator (10)

None (15) · Architecture (6) · High availability and disaster recovery (5) · Before you begin (5) · Installation and Windows permissions (5) · Configure IWD (4) · Set up IWD (3)

Other values: ; 'Multiple Adapters' About Gplus Adapter for WFM About IWD About IWD Data Mart Add an Adapter Instance to Configuration Server Add an Adapter Instance to the Configuration Server Adding a Place Group to a Site Adding Annex Data for Virtual Queues & Skills Adding T-Servers and Interaction Servers Amazon Web Service Credentials - S3 Bucket Application Options for Aspect Application Options for NICE-IEX Application Options for Teleopti Application Options for Verint Aspect Historical Reports Aspect Historical Reports & Real-time Adherence Aspect Only: Adding Agents to a Data Group for Staff Group and APS Reports Client Configuration Configuration Server Connection Configure Gplus Adapter for WFM Configure IWD Data Mart Deploy Gplus Adapters for WFM Deploy IWD Deploy IWDDM Event Attribute Determiners FAQs Generating the Private-Public Key Pair Historical Reports How Intelligent Workload Distribution works How IWD works Included Files Initial Startup Test Java Virtual Machine License File Log Files Logging Logging Configuration Logging, FTP and Report Directories Logging, FTP, and Report Directories Lucene query syntax Managing Windows Service: prunmgr Application Media and Reports Metrics Monitor work items and emails NICE-IEX Historical Reports & Real-time Adherence Non-Campaign Outbound Calls Overview: Outbound Voice Campaigns Overview: Recovery, Restarts, and Reconnects Predictive and Progressive Campaigns Predictive and Progressive with ASM Prepare for Office 365 integration Preview and Push Preview Campaigns Provision Gplus Adapter for WFM Provision IWD Provision IWD Data Mart Real-Time Adherance Real-time Adherence Reconnects Recovery Restarts Roles and privileges for Workload Manager users Search, display, manage, and update work items Secure File Transfer Problems Server Configuration Set up Email Setting up Secure File Transfer Solution Control Server Integration Staff Group Logs Teleopti Historical Reports & Real-time Adherence test Test IWD provisioning Test unstructured test2 Testsubtopic Threshold Time Format Time Zone IDs Upgrade or uninstall Gplus Adapter for WFM Upgrade, roll back, or uninstall IWD Upgrade, roll back, or uninstall IWDDM Use Workload Manager Verint Historical Reports & Real-time Adherence View and set IWD global options View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Prioritization schemas Windows Installation Script

None (56) · Upgrade, rollback, or uninstall (4) · Installation and Windows permissions (4) · Set up IWD (3) · Overview (3)

Other values: ; 'Multiple Adapters' Add an Adapter Instance Add an Adapter Instance to Configuration Server Adding a Place Group Adding Annex Data Adding Servers Aspect Aspect Only: Adding Agents to a Data Group AWS Credentials - S3 Bucket Client Configuration Configuration Server Connection Configure IWD Event Attributes Determiners Frequently Asked Questions Generating the Private-Public Key Pair Historical Reports How IWD works Included Files Initial Startup Test Intelligent Workload Distribution IWD Queries Java Virtual Machine License File Log Files Logging Configuration Logging, FTP and Report Directories Logging, FTP, and Report Directories Managing Windows Service: prunmgr Application Media & Reports Monitor work items and emails NICE-IEX Non-Campaign Outbound Calls Predictive & Progressive Campaigns Predictive & Progressive with ASM Prepare for Office 365 integration Preview & Push Preview Campaigns Real-Time Adherance Real-Time Adherence Reconnects Recovery Required Permissions Restarts Roles and privileges for Workload Manager users RTA Search, display, manage, and update work items Secure File Transfer Problems Server Configuration Set up Email Solution Control Server Integration Teleopti test Test IWD provisioning test2 Testsubtopic Threshold Time Format Time Zone IDs Upgrade or uninstall Use Workload Manager Verint View and set IWD global options View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Prioritization schemas Windows Installation Script

None (151) · Journey (4)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (3) · Administrator (35) · AspectDeployment (5) · Deployment (52) · GAWFMPEGuide (12) · IEXDeployment (5) · IWDDMPEGuide (20) · IWDPEGuide (22) · Requirements (1)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (152) · BO02 (1) · BO02, BO03 (2)

None (128) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (5) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (5) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (5) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (5)