Drilldown: Article

None (20) · No (118) · Yes (3)

Draft:ContentAdmin (13) · Draft:PEC-AS (36) · Draft:PrivateEdition (47) · PEC-AS (10) · PrivateEdition (35)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (15) · No (126)

None (126) · Administrator (15)

None (7) · Architecture (3) · Configure VXLAN on OpenShift (3) · High availability and disaster recovery (3) · Storage Requirements (3)

Other values: ; (New) Task summary: contact center setup About <service_name> About Genesys Multicloud CX private edition Agent desktop settings overview Agent settings overview Before you begin Communication ports and protocols Configure <service_name> Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure F5 SIP-ALG Configure inactivity timeout options Configure voice ringtones (voice) Configuring logging Configuring Logging and Monitoring tools Configuring monitoring Create and manage agent skills Create a VXLAN profile and tunnel on the BIG-IPs Create and manage administrators (in buik) Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Creating namespaces Deploy Deployment tasks summary Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer and routing options (voice) F5 BIG-IP for OpenShift Genesys Multicloud CX private edition services Get started Import agents Install Container Ingress Service (CIS) Interaction channels Logging Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Metrics My Channels options Network settings Networking overview OpenShift security settings Order of services deployment Overriding Helm chart values Overview of F5 BIG-IP for OpenShift Pod security settings Popular tasks Provision <service_name> Public Repository Links Quick deployment tour Recording options Rollback SBC Integration Security overview Service Client options Service priorities for Genesys Multicloud CX services Setting up a CD pipeline Setting up an OpenShift Container Registry Settings and configuration overview Setup VXLAN tunnels to the Openshift Cluster Software requirements Troubleshooting deployment challenges Understanding responsibilities Understanding versions Understanding versions - obsolete Uninstall Upgrade Upgrade overview Upgrade process Upgrade strategies Upgrade, rollback, or uninstall <service_name> Use templates to configure agents Virtual Queues Voice connectivity Work with Agent Setup

None (70) · Configure VXLAN on OpenShift (3) · My Channels options (2) · Overview of F5 BIG-IP for OpenShift (2) · Private edition services (2) · Public Repository Links (2) · Recording options (2) · SBC Integration (2) · Service client options (2) · Settings and configuration overview (2) · Create and manage agent skills (2) · Install Container Ingress Service (CIS) (2) · Virtual Queues (2) · Configure a multi-channel contact center (2) · Uninstall (2) · Configure F5 SIP-ALG (2) · Agent desktop settings overview (2) · Agent settings overview (2) · Voice connectivity (2)

Other values: ; (New) Task summary: contact center setup Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones Create a VXLAN profile and tunnel on the BIG-IPs Create and manage administrators (In bulk) Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer options (voice) F5 BIG-IP deployment for OpenShift F5 BIG-IP for OpenShift Import agents Interaction channels Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Popular tasks Setup VXLAN tunnels to the OpenShift Cluster Troubleshooting deployment Understanding versions Understanding versions - obsolete Upgrade, rollback, or uninstall Use templates to configure agents Work with Agent Setup

None (141)

None (9) · Agent Setup (46) · Genesys Multicloud CX Private Edition (74) · Internal Content Administration (12)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (127) · Agent Setup (12) · Agent Workspace, Agent Setup (2)

None (141)

None (124) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (2) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (1) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (2) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · e58addd1-923c-445b-b6f5-f0225a55bd15 (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (3)