Drilldown: Article

None (2) · No (120) · Yes (4)

Draft:PEC-Admin (1) · Draft:PEC-AS (1) · Draft:PEC-CDDS (4) · Draft:PEC-GPA (1) · Draft:PEC-REC (66) · PEC-AS (1) · PEC-CDDS (4) · PEC-GPA (1) · PEC-REC (47)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

No (126)

Administrator (124) · Administrator, Agent (2)

What is an interaction (4) · Working with saved trending filters (3) · Dashboard (3) · Working with dashboards (3) · Trending (3) · Search Results grid (3) · Report widget (3) · Interaction lists (3) · Explore (3) · Managing widgets (3) · Create a new dashboard (3) · Content browser (3)

Other values: ; Access control for Recording users Action Items Administration Analyze related words Available report templates Categories Cloud Data Download Service Contact History Export Reference Create a new search Create a Trending filter Create an evaluation Create and manage forms Deploying the Screen Recording Service Digital Evaluation Sessions Evaluations Manager Explore terms Export FAQ Article Form questions Forms Manager Global favorites How Gplus Adapter for Salesforce works How Recording, Quality Management and Speech Analytics works Manage the Blacklist My Messages widget New in this release Performing and managing Evaluation Sessions Permalink Programs Quality Management (QM) Recording certificate management Recording Cloud Backup Service Report templates Reports Saved searches Screen Recordings Search Filter Specifying search criteria Tools Topics Topics, Categories, and Programs Trending chart data description Trending Filter toolbar description Trending Filter tooltip description Using the Media Player Working with interactions Working with saved reports

What is an interaction (4) · Working with saved trending filters (3) · Dashboard (3) · Working with dashboards (3) · Trending (3) · Search Results grid (3) · Report widget (3) · Interaction lists (3) · Explore (3) · Managing widgets (3) · Create a new dashboard (3) · Content browser (3)

Other values: ; Access control for Recording users Action Items Administration Analyze related words Available report templates Categories Cloud Data Download Service Contact History Export Reference Create a new search Create a Trending filter Create an evaluation Create and manage forms Deploying the Screen Recording Service Digital Evaluation Sessions Evaluations Manager Explore terms Export FAQ Article Form questions Forms Manager Global favorites Gplus Adapter SF How Recording, Quality Management and Speech Analytics works Manage the Blacklist My Messages widget New in this release Performing and managing Evaluation Sessions Permalink Programs Quality Management (QM) Recording certificate management Recording Cloud Backup Service Report templates Reports Saved searches Screen Recordings Search Filter Specifying search criteria Tools Topics Topics, Categories, and Programs Trending chart data description Trending Filter toolbar description Trending Filter tooltip description Using the Media Player Working with interactions Working with saved reports

None (126)

None (1) · Agent Setup (2) · Cloud Data Download Service (8) · Genesys Recording, Quality Management, and Speech Analytics (113) · Gplus Adapter for Salesforce (2)

None (4) · Admin (28) · Administrator (8) · ManageCC (2) · User (84)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (124) · CE01 (2)

None (126)