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Article > Role: None & Dimension: None & Product : Intelligent Workload Distribution or Routing and Designer

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Standalone:
None (48) · No (122) · Yes (1)
productshort:
Draft:PEC-IWD (34) · Draft:PEC-ROU (102) · PEC-IWD (32) · PEC-ROU (3)
Platform:
None (48) · GenesysCloud (2) · GenesysEngage-cloud (121)
ComingSoon:
None (133) · No (37) · Yes (1)
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DisplayName:
None (12) · Architecture (5) · Configure IWD (4) · High availability and disaster recovery (4) · Before you begin (4)
Other values:
TocName:
None (38) · Upgrade, rollback, or uninstall (4) · Monitor work items and emails (2) · Intelligent Workload Distribution (2) · Integrate third-party applications (2) · Roles and privileges for Workload Manager users (2) · Getting Started (2) · Frequently Asked Questions (2) · Explore the sample Designer application (2) · Search, display, manage, and update work items (2) · Set up Genesys Task Routing (2) · Configure IWD (2) · Terminate Block (Digital) (2) · Terminate Call Block (2) · Prepare for Office 365 integration (2) · View, edit, and create Endpoints (2) · View, edit, and create Prioritization schemas (2) · View, edit, and create Categories and Rules (2) · Use Workload Manager (2) · View Summary (2)
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Manual:
Administrator (115) · Designer (3) · FldCod (1) · GPR (7) · GTR (7) · IWDDMPEGuide (18) · IWDPEGuide (20)
Application:
None (171)
UseCase:
None (171)
PEPageType:
None (156) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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