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Article > Product : Genesys Predictive Routing or Intelligent Workload Distribution or Outbound (CX Contact)

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Standalone:
None (64) · No (292) · Yes (16)
productshort:
Draft:PE-GPR (64) · Draft:PEC-IWD (43) · Draft:PEC-OU (89) · PE-GPR (65) · PEC-IWD (40) · PEC-OU (71)
Platform:
None (93) · GenesysCloud (4) · GenesysEngage-cloud (242) · GenesysEngage-onpremises (28) · GenesysEngage_cloud (2) · GeneysyEngage_cloud (2) · PureEngage (1)
ComingSoon:
None (91) · No (279) · Yes (2)
Role:
None (275) · Administrator (83) · Administrator, Agent, Developer (2) · Administrator, Developer (2) · Administrator, Reviewer (2) · Staff (8)
DisplayName:
None (23) · Architecture (7) · High availability and disaster recovery (6) · Before you begin (6) · View model accuracy (4) · View KPI outcome (4) · The Settings menu (4) · Routing Scenarios Using GPR (4) · Create and update users and roles (4) · Configure IWD (4) · What you can monitor (4)
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TocName:
None (74) · Upgrade, rollback, or uninstall (6) · Create and update users and roles (4) · View model accuracy (4) · View KPI outcome (4) · The Settings menu (4) · Routing Scenarios Using GPR (4) · What you can monitor (4) · Create and update predictors (3) · View the Customer Profile schema (3) · Upload interaction and other data (3) · Set up IWD (3) · Feature Analysis report (3) · Monitor predictor feature coverage (3) · View the Agent Profile schema (3) · Agent Variance report (3) · View uploaded datasets (3) · How Does GPR Score Agents? (3) · How to configure score expressions (3)
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Dimension:
None (353) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6) · Journey (6) · OSHelp (1)
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None (13) · Administrator (53) · CXContact (118) · CXCPEGuide (21) · Deployment (35) · Developers (4) · Help (86) · IWDDMPEGuide (20) · IWDPEGuide (22)
Application:
None (299) · Agent Setup, Platform Administration (2) · CX Contact (66) · GPR Core Platform (2) · intelligent Workload Distribution (2) · Outbound,Outbound Administration (1)
UseCase:
None (365) · BO02 (3) · BO02, BO03 (2) · CE01 (2)
PEPageType:
None (346) · 55cef4ff-9306-4313-8fd8-377282a38478 (6) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (6) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (6)

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