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Article > Manual : CXContact or ManageCC or PDNAA or Test or None

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Standalone:
None (227) · No (321) · Yes (366) · {{{Standalone}}} (134)
productshort:
Draft:PEC-GSM (124) · Draft:PEC-AS (89) · Draft:ContentAdmin (82) · Draft:PEC-REP (80) · Draft:PEC-OU (64) · Draft:ReleaseNotes (64) · ReleaseNotes (61) · PEC-OU (61) · PEC-AS (59) · PEC-REP (32) · ATC (28) · Draft:ATC (27) · Draft:GenesysEngageMulticloud (21) · Draft:System (19) · GenesysEngageMulticloud (17) · Draft:Solution (15) · System (14) · Draft:FieldSupport (11) · Draft:PEC-WFM (10) · Solution (10)
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Platform:
None (523) · Genesys Multicloud CX (3) · GenesysCloud (20) · GenesysEngage-cloud (407) · GenesysEngage-cloud, PureConnect (1) · GenesysEngage-cloud, PureConnect, GenesysCloud (55) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (6) · GenesysEngage-onpremises, PureConnect, GenesysCloud (6) · GeneysyEngage_cloud (2) · PureConnect (3) · PureConnect, GenesysCloud, GenesysEngage-cloud (21)
ComingSoon:
None (564) · No (470) · Yes (14)
Role:
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Deprecation-AllNotices (17) · None (15) · Get started (7) · Designer Release Notes (4) · User Data Call Survey Attributes (4) · Service Objects Attributes (4) · Genesys™ Products and Components EOL Life Cycle Table (4) · Routing (4) · Genesys Softphone (4) · User Data Example Attributes (4) · Time Attributes (4)
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Dimension:
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Product:
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Application:
None (831) · Agent Setup (86) · Agent Setup, Agent Workspace (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace (5) · Agent Workspace, Agent Setup (6) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · Agent Workspace, Platform Administration (2) · Agent Workspace, Workforce Management (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (66) · Designer (2) · Designer, Platform Administration (2) · GPR Core Platform (2) · IVR Administration (4) · Outbound,Outbound Administration (1) · Platform Administration (10) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (2) · Workforce Administration (2) · Workforce Administration, Workforce Management (2) · Workforce Management (1)
UseCase:
None (1024) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2) · SL09 (2)
PEPageType:
None (1045) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)

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