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Article > Role : Administrator, Agent, Supervisor or Agent, Supervisor or None & Manual : Agent or Help or None

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Standalone:
None (117) · No (179) · Yes (307) · {{{Standalone}}} (134)
productshort:
Draft:PEC-REP (80) · Draft:ReleaseNotes (64) · ReleaseNotes (61) · PE-GPR (44) · Draft:PE-GPR (35) · Draft:PEC-AD (32) · PEC-REP (32) · PEC-AD (31) · ATC (28) · Draft:ATC (27) · Draft:GenesysEngageMulticloud (21) · Draft:System (18) · GenesysEngageMulticloud (17) · Draft:PEC-WFM (16) · Draft:ContentAdmin (16) · Draft:GAMD (15) · System (13) · Draft:FieldSupport (11) · GAMD (11) · PEC-WFM (10)
Other values:
Platform:
None (489) · GenesysCloud (16) · GenesysEngage-cloud (190) · GenesysEngage-cloud, PureConnect, GenesysCloud (8) · GenesysEngage-onpremises (13) · GenesysEngage-onpremises, PureConnect, GenesysCloud (6) · PureConnect (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (13)
ComingSoon:
None (462) · No (271) · Yes (4)
Role: (Click arrow to add another value)
DisplayName:
None (27) · Deprecation-AllNotices (17) · Get started (5) · Monitor predictor feature coverage (4) · View model accuracy (4) · User Data Example Attributes (4) · User Data Call Survey Attributes (4) · How to manage inbound calls (4) · Time Attributes (4) · Service Objects Attributes (4) · Genesys™ Products and Components EOL Life Cycle Table (4) · View KPI outcome (4) · Getting started (4) · What you can monitor (4) · Designer Release Notes (4)
Other values:
TocName:
None (474) · Getting Started (6) · Email (4) · What you can monitor (4) · View model accuracy (4) · View KPI outcome (4) · Monitor predictor feature coverage (4) · Workitems (4) · Logging in and out (3) · View the Customer Profile schema (3) · Feature Analysis report (3) · Upload interaction and other data (3) · How to configure score expressions (3) · View the Agent Profile schema (3) · Create and update predictors (3) · Agent Variance report (3) · View uploaded datasets (3)
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Dimension:
None (675) · ADResponse (4) · ADResponses (2) · AgentDesktopHelm (2) · AuthenticationHelm (2) · bots (2) · CallbackHelm (2) · CX ContactHelm (2) · DesignerHelm (2) · Digital ChannelsHelm (2) · EmailHelm (2) · EventStreamHelm (2) · GCXIHelm (2) · Genesys PulseHelm (2) · GIMHelm (2) · GPRAnalysis (4) · GPRDataUpload (2) · GVPHelm (2) · GWSHelm (2) · Intelligent Workload DistributionHelm (2) · InteractionServerHelm (2) · IWD Data MartHelm (1) · Journey (2) · Outbound (2) · ReportingAnalyticsHelm (2) · TelemetryHelm (2) · UCSHelm (2) · VoiceHelm (1) · VoiceMicroservicesHelm (2) · WebChat (2) · WebRTCHelm (2)
Product:
None (256) · Genesys Predictive Routing (78) · Agent Workspace (61) · Genesys Predictive Engagement (44) · Genesys Multicloud CX (38) · Reporting (33) · Workforce Management (26) · Gplus Adapter for Microsoft Dynamics 365 (25) · System-Level Documentation (25) · Gplus Adapter for ServiceNow (13) · Solutions (12) · Field Support Content (11) · Internal Content Administration (8) · Developer (7) · nGAGEMENT (7) · Designer (6) · Gplus Adapter for Siebel CRM (6) · Chat (6) · Administrator (5)
Other values:
Manual: (Click arrow to add another value)
Application:
None (719) · Agent Workspace (2) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Designer, Platform Administration (2) · GPR Core Platform (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Workforce Administration, Workforce Management (2)
UseCase:
None (725) · CE01, CE02, CE03 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2) · SL09 (2)
PEPageType:
None (734) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)

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