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Article > Role : Supervisor or None & Manual : Admin or Agent or PDNAA or None

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Standalone:
None (295) · No (232) · Yes (292) · {{{Standalone}}} (134)
productshort:
Draft:PEC-GSM (130) · Draft:PEC-REP (113) · Draft:ReleaseNotes (64) · ReleaseNotes (61) · Draft:GAMD (35) · PEC-REP (31) · GAMD (30) · ATC (28) · Draft:ATC (27) · Draft:ContentAdmin (27) · Draft:GAM (24) · GAM (23) · Draft:GenesysEngageMulticloud (21) · GASN (20) · Draft:PEC-REC (19) · Draft:System (18) · GenesysEngageMulticloud (17) · Draft:GASN (17) · Draft:PEC-WFM (14) · System (13)
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Platform:
None (632) · GenesysCloud (58) · GenesysEngage-cloud (222) · GenesysEngage-cloud, PureConnect, GenesysCloud (15) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (3) · GenesysEngage-onpremises, PureConnect, GenesysCloud (6) · PureConnect (3) · PureConnect, GenesysCloud, GenesysEngage-cloud (13)
ComingSoon:
None (636) · No (305) · Yes (11)
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DisplayName:
None (50) · Deprecation-AllNotices (17) · Getting started (6) · Get started (5) · User Data Example Attributes (4) · Designer Release Notes (4) · User Data Call Survey Attributes (4) · Genesys™ Products and Components EOL Life Cycle Table (4) · Service Objects Attributes (4) · Time Attributes (4) · Packages (4) · How to manage inbound calls (4)
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TocName:
None (534) · Getting Started (8) · Configuration (6) · Screen pops (4) · Description (4) · Functioning (4) · Installation (4) · Packages (4) · Click-to-call (4) · Activity History (4) · Prerequisites (3) · Profile lookup with Adobe Experience Platform (3) · Logging in and out (3)
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Dimension:
None (896) · ADResponse (2) · AgentDesktopHelm (2) · AuthenticationHelm (2) · bots (2) · CallbackHelm (2) · CX ContactHelm (2) · DesignerHelm (2) · Digital ChannelsHelm (2) · EmailHelm (2) · EventStreamHelm (2) · GCXIHelm (2) · Genesys PulseHelm (2) · GIMHelm (2) · GVPHelm (2) · GWSHelm (2) · Intelligent Workload DistributionHelm (2) · InteractionServerHelm (2) · IWD Data MartHelm (1) · Journey (2) · Outbound (2) · ReportingAnalyticsHelm (2) · TelemetryHelm (2) · UCSHelm (2) · UserComms (4) · VoiceHelm (1) · VoiceMicroservicesHelm (2) · WebChat (2) · WebRTCHelm (2)
Product:
None (265) · Genesys Skills Management (130) · Reporting (65) · Gplus Adapter for Microsoft Dynamics 365 (63) · nGAGEMENT (47) · Genesys Predictive Engagement (44) · Genesys Multicloud CX (38) · Gplus Adapter for ServiceNow (36) · System-Level Documentation (25) · Workforce Management (22) · Genesys Recording, Quality Management, and Speech Analytics (21) · Internal Content Administration (17) · User Data Management (14) · Administrator (14) · Solutions (12) · Field Support Content (11) · Sales Collateral (9) · Event Stream (9) · Genesys Agent Assist (8)
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Manual: (Click arrow to add another value)
Application:
None (948) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · GPR Core Platform (2)
UseCase:
None (948) · ce18, ce31 (2) · SL09 (2)
PEPageType:
None (949) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)

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