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Article > Dimension : Modules or None & Product : Intelligent Workload Distribution or Platform Administration

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Standalone:
None (33) · No (45) · Yes (10)
productshort:
Draft:PEC-IWD (40) · Draft:PEC-PA (10) · PEC-IWD (37) · PEC-PA (1)
Platform:
None (54) · GenesysCloud (2) · GenesysEngage-cloud (30) · GenesysEngage_cloud (2)
ComingSoon:
None (39) · No (48) · Yes (1)
Role:
None (70) · Administrator (16) · Administrator, Developer (2)
DisplayName:
None (11) · Architecture (5) · High availability and disaster recovery (4) · Before you begin (4) · Configure IWD (4)
Other values:
TocName:
None (44) · Agent Logins (1) · Configure IWD (2) · DN Groups (1) · DNs (1) · Frequently Asked Questions (2) · Get started (1) · How IWD works (2) · Intelligent Workload Distribution (2) · IWD Queries (2) · Monitor work items and emails (2) · Prepare for Office 365 integration (2) · Roles and privileges for Workload Manager users (2) · Scripts (1) · Search, display, manage, and update work items (2) · Set up Email (1) · Set up IWD (1) · Upgrade, rollback, or uninstall (4) · Use Workload Manager (2) · View and set IWD global options (1) · View Summary (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Genesys Multicloud CX email boxes (2) · View, edit, and create Prioritization schemas (2) · Virtual Queues (1) · Voicemail Management (1)
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Manual:
None (5) · Administrator (41) · IWDDMPEGuide (20) · IWDPEGuide (22)
Application:
None (79) · Agent Setup, Platform Administration (2) · Platform Administration (6) · Platform Administration, Agent Setup, Designer (1)
UseCase:
None (85) · BO02 (1) · BO02, BO03 (2)
PEPageType:
None (69) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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