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Article > productshort : ATC or PEC-REP & ComingSoon: No & TocName : Genesys Multicloud CX or Routing Scenarios Using GPR or None

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Standalone:
No (51) · Yes (3)
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Platform:
None (17) · GenesysCloud (5) · GenesysEngage-Cloud (19) · GenesysEngage-onpremises, PureConnect, GenesysCloud (9) · PureConnect, GenesysCloud, GenesysEngage-cloud (4)
ComingSoon: (Click arrow to add another value)
Role:
None (37) · Administrator (3) · Administrator, Supervisor (13) · Supervisor (1)
DisplayName:
Get started with Genesys Predictive Engagement for Genesys Multicloud CX (3) · Weekly Self Service Containment Dashboard (2) · Weekly Queue Summary Dashboard (2) · Weekly Business Attribute Dashboard (2) · An agent's experience in Genesys Multicloud CX (2) · Weekly Agent Group Utilization Dashboard (2) · Weekly Agent Group Performance Dashboard (2) · Metrics (2) · Logging (2)
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Dimension:
None (41) · ContentOffers (1) · FreqCap (1) · Modules (1) · Outcomes (1) · Segments (1) · WebChat (4) · WebMessaging (4)
Product:
Genesys Predictive Engagement (23) · Reporting (31)
Manual:
None (3) · AdminGuide (16) · AgentGuide (3) · GCXIPEGuide (8) · GIMPEGuide (4) · PulsePEGuide (5) · RPRT (13) · RT (1) · SDK (1)
Application:
None (40) · Pulse Reporting (1) · Reporting, Reporting GCXI (13)
UseCase:
None (54)
PEPageType:
None (38) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (2) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (5) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (3)

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