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Article > Platform : GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or None & ComingSoon : Yes or None & TocName : API Events or Agent Details Activity Report or Genesys Multicloud CX or Logging in and out or PureConnect or None

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