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Article > Platform : PureConnect, GenesysEngage-cloud or None & ComingSoon : No or None & Manual : DCPEGuide or ManageCC or RPRT or Supervisor

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Standalone:
None (33) · No (68)
productshort:
Draft:PEC-AD (1) · Draft:PEC-AS (36) · Draft:PEC-DC (19) · Draft:PEC-REP (8) · Draft:PEC-WFM (1) · PEC-AD (1) · PEC-AS (10) · PEC-DC (18) · PEC-REP (6) · PEC-WFM (1)
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Role:
None (75) · Administrator (15) · Administrator, Supervisor (11)
DisplayName:
None (12) · Before you begin (4) · Provisioning overview (4)
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TocName:
None (44) · Settings and configuration overview (2) · Intraday Process Dashboard (2) · Intraday Process Report (2) · CX Insights for iWD reports and dashboards (2) · My Channels options (2) · Create and manage agent skills (2) · Service client options (2) · Recording options (2) · Task Age Report (2) · Upgrade, rollback, or uninstall (2) · Virtual Queues (2) · Configure a multi-channel contact center (2) · Chat Thread Report (2) · Agent settings overview (2) · Agent desktop settings overview (2)
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Dimension:
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None (1) · Agent Desktop (2) · Agent Setup (46) · Digital Channels (37) · Reporting (13) · Workforce Management (2)
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Application:
None (76) · Agent Setup (12) · Agent Workspace, Agent Setup (2) · Reporting, Reporting GCXI (11)
UseCase:
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PEPageType:
None (88) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)

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