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Article > Standalone: No & Application : Agent Setup or Agent Setup, Platform Administration

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Standalone: (Click arrow to add another value)
productshort:
Draft:PEC-AS (39) · PEC-AS (39)
Platform:
None (6) · GenesysCloud (2) · GenesysEngage-cloud (68) · GenesysEngage-onpremises (2)
ComingSoon:
No (78)
Role:
Administrator (78)
DisplayName:
Add and manage Caller ID (2) · Agent and Agent Group Annex (2) · Agent groups (2) · Blob Storage (2) · Bulk import (2) · Business attributes (2) · Case and toast data (2) · Channel options (2) · Chat channel options (2) · Configure global login (2) · Contacts (2) · Create and manage agent skills (2) · Create and manage custom agent states (2) · Desktop Views options (2) · Dispositions (2) · Email addresses and mailboxes (2) · Email channel options (2) · Enable external URLs (2) · Enable feedback (2) · Export agent accounts (2) · Facebook channel options (2) · Genesys Softphone (2) · Interaction history advanced search (2) · Manage agents and other users (2) · Outbound channel options (2) · Public and private keys (2) · Recording options (2) · Routing (2) · Scenario: Onboarding agents and supervisors (2) · Settings and configuration overview (2) · Single Sign-On (2) · Standard responses (2) · Statistics options (2) · Supervisor options (2) · Transactions (2) · Twitter channel options (2) · View audit trail (2) · Voice channel options (2) · Workitem channel options (2)
TocName:
Agent Annex (2) · Agent groups (2) · Blob Storage (2) · Bulk import (2) · Business attributes (2) · Caller ID (2) · Case and toast data (2) · Channel options (2) · Chat channel options (2) · Configure global login (2) · Contacts (2) · Create and manage agent skills (2) · Create custom agent states (2) · Desktop Views options (2) · Dispositions (2) · Email addresses and mailboxes (2) · Email channel options (2) · Enable external URLs (2) · Enable feedback (2) · Export agent accounts (2) · Facebook channel options (2) · Genesys Softphone (2) · Interaction history advanced search (2) · Manage agents (2) · Outbound channel options (2) · Public and private keys (2) · Recording options (2) · Routing (2) · Scenario: Onboarding new agents (2) · Settings and configuration overview (2) · Single Sign-On (2) · Standard responses (2) · Statistics options (2) · Supervisor options (2) · Transactions (2) · Twitter channel options (2) · View audit trail (2) · Voice channel options (2) · Workitem channel options (2)
Dimension:
None (78)
Product:
Agent Setup (78)
Manual:
ManageCC (78)
Application: (Click arrow to add another value)
UseCase:
None (78)
PEPageType:
None (78)

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