Drilldown: Article

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Article > DisplayName : Agent State Details Report or Before you begin or Get started or Logging or Overview & Application : Agent Desktop or Agent Setup, Designer, Platform Administration or None & UseCase: None

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Standalone:
None (56) · No (47) · Yes (2)
productshort:
Draft:PEC-REP (9) · Draft:ContentAdmin (4) · Draft:PrivateEdition (4) · ATC (3) · PEC-REP (3) · PEC-IWD (3) · PEC-DC (3) · Draft:VM (3) · Draft:PEC-WFM (3) · Draft:ATC (3)
Other values:
Platform:
None (83) · GenesysCloud (4) · GenesysEngage-cloud (12) · GenesysEngage-cloud, PureConnect (1) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · PureConnect, GenesysCloud, GenesysEngage-cloud (2) · PureConnect, GenesysEngage-cloud (2)
ComingSoon:
None (56) · No (48) · Yes (1)
Role:
None (103) · Administrator (2)
DisplayName: (Click arrow to add another value)
TocName:
None (83) · Agent Setup (1) · Agent State Details Report (5) · Genesys Cloud CX (4) · Get started (2) · Overview (10)
Dimension:
None (105)
Product:
None (2) · Administrator (1) · Agent Desktop (4) · Callback (2) · Designer (4) · Digital Channels (5) · Email (2) · Event Stream (1) · Genesys Agent Assist (1) · Genesys Authentication (3) · Genesys Data Layer (2) · Genesys Dialog Engine (3) · Genesys Multicloud CX Private Edition (5) · Genesys Predictive Engagement (6) · Genesys Recording, Quality Management, and Speech Analytics (4) · Genesys Skills Management (1) · Genesys Voice Platform (4) · Genesys Web Services and Applications (2) · Gplus Adapter for Salesforce (2) · Gplus Adapter for WFM (2) · Intelligent Workload Distribution (5) · Interaction Server (4) · Internal Content Administration (4) · Outbound (CX Contact) (2) · Reporting (12) · Supervisor (1) · Telemetry Service (3) · Universal Contact Service (3) · Voice Microservices (5) · Web Services and Applications (2) · WebRTC (4) · Workforce Management (4)
Manual:
None (6) · VMPEGuide (5) · DCPEGuide (5) · GVPPEGuide (4) · WebRTCPEGuide (4) · PulsePEGuide (4) · PEGuide (4) · IXNPEGuide (4) · GWSPEGuide (4) · WWEPEGuide (4) · DESPEGuide (4) · AgentGuide (4) · IWDPEGuide (3) · User (3) · UCSPEGuide (3) · TLMPEGuide (3) · AuthPEGuide (3)
Other values:
Application: (Click arrow to add another value)
UseCase: (Click arrow to add another value)
PEPageType:
None (34) · 7a5823f3-05b5-412b-b580-e73e34079c41 (22) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (44) · e58addd1-923c-445b-b6f5-f0225a55bd15 (5)

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