Maturity
From Genesys Documentation
This topic is part of the manual Genesys Engage On-Premises Use Cases for version Current of Genesys Use Cases.
Contents
Inbound Use Cases[ | edit source]
| Level 1 | Level 2 | Level 3 |
|---|---|---|
Digital[ | edit source]
| Level 1 | Level 2 | Level 3 |
|---|---|---|
Outbound[ | edit source]
| Level 1 | Level 2 | Level 3 |
|---|---|---|
| No use cases with Level 2 maturity for this product category. | No use cases with Level 3 maturity for this product category. |
Open Platform[ | edit source]
| Level 1 | Level 2 | Level 3 |
|---|---|---|
| No use cases with Level 1 maturity for this product category. | No use cases with Level 2 maturity for this product category. | No use cases with Level 3 maturity for this product category. |
Self-Service and Automation[ | edit source]
| Level 1 | Level 2 | Level 3 |
|---|---|---|
Workforce Engagement[ | edit source]
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