Maturity
From Genesys Documentation
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This topic is part of the manual Genesys Engage On-Premises Use Cases for version Current of Genesys Use Cases.
Contents
Inbound Use Cases[ | edit source]
| Consistent | Defined | Differentiated |
|---|---|---|
Digital[ | edit source]
| Consistent | Defined | Differentiated |
|---|---|---|
Outbound[ | edit source]
| Consistent | Defined | Differentiated |
|---|---|---|
| No use cases with Defined maturity for this product category. | No use cases with Differentiated maturity for this product category. |
Open Platform[ | edit source]
| Consistent | Defined | Differentiated |
|---|---|---|
| No use cases with Consistent maturity for this product category. | No use cases with Defined maturity for this product category. | No use cases with Differentiated maturity for this product category. |
Self-Service and Automation[ | edit source]
| Consistent | Defined | Differentiated |
|---|---|---|
Workforce Engagement[ | edit source]
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