Difference between revisions of "PEC-REP/Current/GCXIPEGuide/Overview"
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{{Article | {{Article | ||
|Standalone=No | |Standalone=No | ||
| − | |DisplayName=About GCXI | + | |DisplayName=About GCXI / RAA |
|Context=Learn about Genesys Customer Experience Insights (GCXI) and how it works in Genesys Multicloud CX private edition. | |Context=Learn about Genesys Customer Experience Insights (GCXI) and how it works in Genesys Multicloud CX private edition. | ||
|ComingSoon=No | |ComingSoon=No | ||
|Section={{Section | |Section={{Section | ||
|alignment=Vertical | |alignment=Vertical | ||
| − | |structuredtext=GCXI provides reports and dashboards that summarize contact center activity. Reports display contact center activity using easy-to-read grids, while dashboards summarize a wider range of information using | + | |structuredtext=GCXI provides reports and dashboards that summarize contact center activity. Reports display contact center activity using easy-to-read grids, while dashboards summarize a wider range of information using various visual devices draws. GCXI reports and dashboards enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services. |
GCXI presents aggregated historical information from Genesys Info Mart or Intelligent Workload Distribution (IWD) Data Mart, and relies on Reporting and Analytics Aggregates (RAA) to present Genesys Info Mart data. RAA provides the mechanism for creating, maintaining, and populating a subset of tables and views in a Genesys Info Mart database that provide aggregated data of contact center operations for reporting and analytical purposes. This aggregation layer is a necessary and transparent component of GCXI. This document describes both RAA and GCXI. | GCXI presents aggregated historical information from Genesys Info Mart or Intelligent Workload Distribution (IWD) Data Mart, and relies on Reporting and Analytics Aggregates (RAA) to present Genesys Info Mart data. RAA provides the mechanism for creating, maintaining, and populating a subset of tables and views in a Genesys Info Mart database that provide aggregated data of contact center operations for reporting and analytical purposes. This aggregation layer is a necessary and transparent component of GCXI. This document describes both RAA and GCXI. | ||
GCXI is powered by MicroStrategy software and continuously aggregates data. | GCXI is powered by MicroStrategy software and continuously aggregates data. | ||
| − | + | <!-- | |
| + | ===Mixed-mode deployment=== | ||
| + | In many scenarios, RAA and Genesys Info Mart are deployed in Private Edition. However, GCXI also supports mixed-mode deployments, where GCXI Private Edition connects to your on-premise deployments of RAA and Genesys Info Mart. If you are deploying GCXI Private Edition with your existing on-premises Genesys Info Mart and RAA software, simply point to your on-premise RDBMS when configuring GCXI. You do not need to also deploy RAA Private Edition or Genesys Info Mart Private Edition in such a scenario. | ||
| + | --> | ||
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
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*Google Kubernetes Engine (GKE) | *Google Kubernetes Engine (GKE) | ||
*OpenShift Container Platform (OpenShift) | *OpenShift Container Platform (OpenShift) | ||
| + | *Azure Kubernetes Service (AKS) | ||
See the {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=GCXI}} and {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=ReportingAnalytics}} for information about when support was introduced. | See the {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=GCXI}} and {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=ReportingAnalytics}} for information about when support was introduced. | ||
| + | |FAQHeading=Added Azure Kubernetes Service (AKS) | ||
|Status=No | |Status=No | ||
}} | }} | ||
|PEPageType=f94c5001-0cfd-4352-ace3-a27b07d5f3a1 | |PEPageType=f94c5001-0cfd-4352-ace3-a27b07d5f3a1 | ||
}} | }} | ||
Latest revision as of 19:01, September 27, 2022
Contents
Learn about Genesys Customer Experience Insights (GCXI) and how it works in Genesys Multicloud CX private edition.
GCXI provides reports and dashboards that summarize contact center activity. Reports display contact center activity using easy-to-read grids, while dashboards summarize a wider range of information using various visual devices draws. GCXI reports and dashboards enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.
GCXI presents aggregated historical information from Genesys Info Mart or Intelligent Workload Distribution (IWD) Data Mart, and relies on Reporting and Analytics Aggregates (RAA) to present Genesys Info Mart data. RAA provides the mechanism for creating, maintaining, and populating a subset of tables and views in a Genesys Info Mart database that provide aggregated data of contact center operations for reporting and analytical purposes. This aggregation layer is a necessary and transparent component of GCXI. This document describes both RAA and GCXI.
GCXI is powered by MicroStrategy software and continuously aggregates data.
Supported Kubernetes platforms
Genesys Engagement Service (GES) is supported on the following Kubernetes platforms:
- Google Kubernetes Engine (GKE)
- OpenShift Container Platform (OpenShift)
- Azure Kubernetes Service (AKS)
See the Genesys Customer Experience Insights Release Notes and Reporting and Analytics Aggregates Release Notes for information about when support was introduced.