Drilldown: SMART UseCase

Current (59)

Genesys Use Cases (59)

GenesysCloud (6) · GenesysEngage-onpremises (43) · PureConnect (10)

EE09 (2) · CE16 (2) · EE08 (2) · EE07 (2) · CE29 (2) · CE22 (2) · CE18 (2) · CE27 (2) · CE07 (2) · CE12 (2)

Other values: ; BO02 BO03 BO07 CE03 CE08 CE09 CE19 CE20 CE21 CE28 CE34 EE01 EE02 EE03 EE04 EE10-A EE10-B EE10-C EE10-D EE11 EE12 EE13 EE14 EE15 EE16 EE17 EE19 EE20 EE21 EE22 EE23 EE24 EE25 EE26 EE27 EE28 EE29 EE30 OP01

None · Genesys Employee Schedule Preferences · Genesys Blended AI Bots · Genesys Outbound Dialer · Genesys Voice Bots · Predictive Engagement for Customer Service · Genesys Workforce Scheduling for Voice · Genesys Work Automation · Genesys Voicebots · Genesys Voice Services · Genesys SMS Routing · Genesys UCC Third-Party Integration · Genesys Text and Speech Analytics for Customer Service · Genesys Text and Speech Analytics for Compliance · Genesys Task Distribution · Quality Assurance and Compliance for Genesys Cloud CX (WEM) · Genesys Speech Analytics · Genesys Social Media Routing · Genesys Predictive Chatbots · Genesys Shrinkage Management · Genesys Shift Bidding · Connect a Voice Interaction to the Right Resource · Genesys Personalized Routing · Genesys Omnichannel Workforce Scheduling · Genesys Omnichannel Notifications · Genesys KPI Insights · Genesys CRM Collaboration · Genesys Chat Routing · Genesys Callback · Genesys Call Routing · Genesys Business Communications · Genesys Agent Assist with Google Contact Center AI · Genesys Advanced Text and Speech Analytics · Employee Performance · Ressource Management · Other

GenesysCloud (6) · GenesysEngage-onpremises (43) · PureConnect (10)

No sellable items (20) · CIM (10) · Please reference prerequisits (10) · None (7) · Please see prerequisits (7) · CIM (HA) (6) · Genesys Infomart (6) · Interaction Workspace (5) · Advanced Server (5) · Genesys Interactive Insights (5) · Genesys Workforce Management (4) · CIM HA (Optional) (4) · Genesys Infomart - HA (optional) (4) · Advanced Session (4) · Basic Session (4)

Other values: ; Advanced Server (Interaction Web Tools necessary for this use case) Any of the Digital Channels (Optional) Apple Business Chat Messaging App Connector (perpetual or subscription) ASR and TTS ASR and TTS (Optional) At least one of Digital use cases (email chat etc) Coaching Contact Center Level 1 Conversation Manager GAAP (Optional) Genesy Workforce Management Genesys Callback Genesys Callback (Optional) Genesys Chat Genesys Cloud CX 2 or greater Genesys Content Analyzer Genesys InfoMart (Optional) Genesys Infomart HA (optional) Genesys InfoMart – HA (Optional) Genesys Interaction Recording - Voice Recording Genesys Interaction Recording – Screen Recording Genesys Interaction Recording – Screen Recording HA (Optional) Genesys Interaction Recording – Voice Recording HA (Optional) Genesys Interactive Insights (Optional) Genesys Knowledge Center - Agent Genesys Knowledge Center - Self-Service Genesys Mobile Engagement Genesys Outbound Preview Genesys SMS Genesys SMS​ ​ Genesys Social Engagement Genesys Web Engagement GI2 for iWD (Business Objects) GIA: Intelligent Automation Omnichannel Self-Service - HA (Optional) GVP GVP (optional for DNIS but required for Access Code callback configuration) GVP HA (optional) Intelligent Automation Omnichannel Self-Service Intelligent Automation Omnichannel Self-Service - HA (Optional) intelligent Workload Distribution Interaction Media Server - Large Appliance - Gen9 Interaction Media Server - Large Appliance - Gen9 (or other applicable media server types based on deployment) Interaction Quality Manager Interaction Recorder Add-on Interaction Recorder Add-on (Optional for recording) Interaction Recorder Master Key Password Interaction Recorder Server Interaction Speech Rec Tier 1 - Additional Language Interaction Speech Rec Tier 1 - Base Language Interaction Speech Rec Tier 2 - Base Language Interaction Speech Rec Tier 3 - Additional Language Interaction Supervisor add-on Interaction Tracker Add-on (Optional for conversation history) Interaction Web Portal Agent License – Concurrent Interaction Web Portal Enterprise License Interaction Web Portal Organizational License Interaction Web Portal Server License Interaction Web Portal Server License​ ​ ITTS Additional Language ITTS Base Langage iWD - Back Office (Optional) Media Session Optional: Professional Services customization for advanced callbacks Outbound Performance DNA Proactive Contact PureConnect: Interaction Attendant Remote Data Query (Optional) PureConnect: Interaction Text-To-Speech (ITTS) (Optional) PureConnect: MRCP ASR Feature License (Optional) PureConnect: Secure Input IVR (Optional) PureConnect: Speech Recognition Services (Optional) PureConnect: Voice XML Interpreter PureConnect:Secure Input IVR (Optional) Screen Recorder Session See Prerequisits See sellable items for CE01 CE02 CE18 CE21 CE22 CE24 or CE25 SIP Business Continuity SIP Business Continuity (Optional) SIP Interaction SIP Interaction (Optional) SIP Interaction HA (optional) Skills Management Speech Analytics Speech Analytics Additional Language (Optional) Text Analytics (Optional) Training Manager Workforce Management Workspace Workspace Desktop Edition ​ GI2 for iWD (Business Objects) - HA (Optional)​ ​ GIA: Intelligent Automation Omnichannel Self-Service ​ PureConnect: Interaction Speech Recognizer (ISR) (Optional)​

None (46) · BO02 (1) · CE01 (1) · CE02 (1) · CE07 (2) · CE43 (1) · EE01 (1) · EE02 (1) · EE13 (3) · EE14 (1) · EE16 (1) · EE22 (3)

None (29) · BO02 (1) · BO03 (1) · BO04 (1) · CE01 (10) · CE01-S4B (4) · CE02 (10) · CE16 (4) · CE18 (5) · CE19 (2) · CE21 (1) · CE22 (1) · CE29 (3) · CE34 (1) · CE43 (1) · EE01 (10) · EE02 (10) · EE07 (6) · EE08 (6) · EE14 (1) · EE16 (1) · EE26 (9)

None · CE16 · CE07 · CE19 · CE01 · CE18 · CE09 · EE14 · CE43 · CE37 · CE31 · CE29 · CE28 · CE22 · CE20 · BO02 · CE11 · CE03 · CE02 · CE12 · CE27 · CE08 · CE34 · CE41 · BO06 · BO03 · EE31 · OP04 · WE01 · WE02 · Other

None (59)

None (59)

None (54) · 396472805 (1) · 402727717 (1) · 412786353 (1) · 484607951 (1) · 559066483 (1)

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