Drilldown: SMART Meta

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SMART Meta > Solution : Digital or Inbound or Marketing

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None (1) · Allocate dynamically generated phone numbers to web visitors to track & attribute their calls to sales campaigns. (1) · Apply personalized routing to digital interactions (1) · Apply personalized routing to voice interactions (1) · Automate responses for digital interactions (1) · Automate responses to inbound emails (1) · Centralize routing of calls for branch office, point of sale, or any location (1) · Combine Genesys Omnichannel customer experience with Dynamic Case Management to support human-centric automation, continuous innovation and transformation. (1) · Enable click-to-call from your website or app to improve service and conversions (1) · Enable customers to request a callback from your website or app (1) · Engage across the broader enterprise using Skype for Business instant messaging (1) · Engage customers in sales conversations using their favourite messaging channels. (1) · Engage customers in sales conversations within your mobile app. (1) · Engage with your customers through social channels (1) · Extend journey orchestration to back-office workflows (1) · Extend web messaging, voice or chat interactions with Co-browse (1) · Identify and route repeat contacts across channels (1) · Improve customer conversions by offering a callback (1) · Improve customer conversions by proactively offering chat (1) · Increase contact rates using outbound voice campaigns (1) · Monitor and analyze interaction data to detect addressable service level anomalies (1) · Monitor customer behavior on your website to enable proactive engagement (1) · Offer a powerful new way for customers to connect with you directly in Messages (1) · Offer callback to queuing callers (1) · Optimize tasks sent to workbins (1) · Optimizing work distribution across the enterprise to deliver all promises on time (2) · Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent (1) · Place revenue generation at the center of your routing decisions by using AI to match each customer opportunity with the best agent (1) · Prioritize and distribute missed sales conversion opportunities (1) · Push tasks to workers' personal queues based on multiple data sources (1) · Reach out to website users through multiple channels to offer help (1) · Route chat interactions to the best skilled resource (1) · Route email interactions to the best skilled resource (1) · Route SMS interactions to the best resource (1) · Route voice interactions to the best skilled resource (1) · Route voice interactions to the best skilled resource with personalization and callback option (1) · Use AI powered journey analytics to observe website activity, predict visitor outcomes, and proactively engage with prospects and customers via agent-assisted chat, content offer or chatbot. (1) · Use long-lived message history to support sales of considered purchases. (1) · Use machine learning to predict the right time to engage customers using information from all interaction channels. (1)
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Business Optimization (9) · Customer Engagement (24) · Marketing (1) · Sales (6)
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