Drilldown: Article

None (59) · No (61) · Yes (10)

Draft:IXN (16) · Draft:PEC-AS (40) · Draft:PEC-IWD (27) · IXN (11) · PEC-AS (11) · PEC-IWD (25)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (55) · No (75)

None (105) · Administrator (25)

None (18) · Architecture (7) · High availability and disaster recovery (6) · Before you begin (6) · Logging (3)

Other values: ; (New) Task summary: contact center setup About Interaction Server About IWD About IWD Data Mart Agent desktop settings overview Agent settings overview Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure Interaction Server Configure IWD Configure IWD Data Mart Configure voice ringtones (voice) Create and manage agent skills Create and manage administrators (in buik) Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Deploy IWD Deploy IWDDM Deploy IXN Deprecation-AllNotices Deprecation-Voice Forward Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer and routing options (voice) Event attributes Events FAQs Get started with Agent Setup Import agents Integrate IWD with Genesys Workforce Management (WFM) Interaction channels Lucene query syntax Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Metrics My Channels options Popular tasks Provision Interaction Server Provision IWD Provision IWD Data Mart Recording options Service Client options Set up Email Set up IWD Settings and configuration overview Upgrade, roll back, or uninstall IWD Upgrade, roll back, or uninstall IWDDM Upgrade, roll back, or uninstall IXN Upgrade, rollback, or uninstall Interaction Server Use templates to configure agents Virtual Queues Work with Agent Setup

None (72) · Upgrade, rollback, or uninstall (6) · IWD Queries (2) · My Channels options (2) · Recording options (2) · Create and manage agent skills (2) · Integrate IWD with WFM (2) · Service client options (2) · Settings and configuration overview (2) · Virtual Queues (2) · Configure a multi-channel contact center (2) · Agent settings overview (2) · Agent desktop settings overview (2) · Frequently Asked Questions (2)

Other values: ; (New) Task summary: contact center setup Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones Create and manage administrators (In bulk) Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer options (voice) Import agents Interaction channels Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Popular tasks Set up Email Set up IWD Use templates to configure agents Work with Agent Setup

None (128) · Journey (2)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (5) · Administrator (10) · IWDDMPEGuide (20) · IWDPEGuide (22) · IXNEventsandModels (3) · IXNPEGuide (23) · ManageCC (46) · Source (1)

None (114) · Agent Setup (12) · Agent Workspace, Agent Setup (2) · intelligent Workload Distribution (2)

None (127) · BO02 (3)

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