Drilldown: Article

None (46) · No (71) · Yes (6)

DES (25) · Draft:DES (29) · Draft:GAWFM (16) · Draft:PEC-AS (40) · Draft:ROU (1) · PEC-AS (11) · ROU (1)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (48) · No (74) · Yes (1)

None (94) · Administrator (29)

None (19) · Architecture (3) · High availability and disaster recovery (3) · Before you begin (3) · Logging (3)

Other values: ; (New) Task summary: contact center setup About Designer About Gplus Adapter for WFM Agent desktop settings overview Agent settings overview Best practices Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure Designer Configure Gplus Adapter for WFM Configure inactivity timeout options Configure voice ringtones (voice) Create and manage agent skills Create and manage administrators (in buik) Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Deploy Designer Deploy Gplus Adapters for WFM Deprecation-AllNotices Deprecation-Voice Forward Designer Hardware Sizing Calculator Designer on AKS Designer on GKE Designer on OpenShift Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable optional features Enable voice transfer and routing options (voice) Get started with Agent Setup Getting Started with Designer Import agents Installation and Windows permissions Intelligent prompts Interaction channels Manage business attributes by transaction Manage custom variables Manage field codes Manage group memberships Manage personally identifiable information Manage standard responses Manage statistics for agents and resources Manage Team Communicator options Metrics My Channels options Platform / Configuration Server and GWS settings for Designer Popular tasks Provision Gplus Adapter for WFM Quick links Recording options Service Client options Settings and configuration overview Supported Languages Test Troubleshoot External API Calls or Service Requests from Designer Upgrade or uninstall Gplus Adapter for WFM Upgrade, roll back, or uninstall Designer Use templates to configure agents Virtual Queues Work with Agent Setup

None (55) · Recording options (2) · Enable optional features (2) · Manage field codes (2) · Manage PII (2) · Manage standard responses (2) · Designer on OpenShift (2) · Designer on GKE (2) · My Channels options (2) · Platform / Configuration Server and GWS settings for Designer (2) · Intelligent prompts (2) · Create and manage agent skills (2) · Service client options (2) · Configure a multi-channel contact center (2) · Configure Designer (2) · Settings and configuration overview (2) · Agent desktop settings overview (2) · Agent settings overview (2) · Virtual Queues (2)

Other values: ; (New) Task summary: contact center setup Best practices Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones Create and manage administrators (In bulk) Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Designer on AKS Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer options (voice) Import agents Installation and Windows permissions Interaction channels Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Popular tasks Quick links Supported languages Upgrade or uninstall Use templates to configure agents Work with Agent Setup

None (117) · sr (6)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (10) · AspectDeployment (1) · Deployment (6) · Designer (16) · DESPEGuide (29) · Developer (1) · GAWFMPEGuide (12) · ManageCC (46) · Requirements (1) · Source (1)

None (97) · Agent Setup (12) · Agent Workspace, Agent Setup (2) · Designer (12)

None (123)

None (103) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (3) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (3) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (3) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (3)