Drilldown: Article

None (93) · No (21) · Yes (1)

Draft:BDS (45) · Draft:PEC-IWD (19) · Draft:PEC-OU (21) · PEC-IWD (18) · PEC-OU (12)

None (89) · GenesysCloud (2) · GenesysEngage-cloud (24)

No · None · Yes · Other

None (110) · Administrator (5)

None (17) · Architecture (7) · High availability and disaster recovery (6) · Before you begin (6) · View Summary (2) · Outbound Schedules Dashboard (2) · Prepare for Office 365 integration (2) · Roles and privileges for Workload Manager users (2) · Deploy IWDDM (2) · Deploy IWD (2) · Deploy CX Contact (2) · Test IWD provisioning (2) · CX Contact Basics (2) · Configure IWD (2) · Apply Phone Number Filters (2) · Get started with CX Contact (2) · Campaign Structure and Terminology (2)

Other values: ; Active Call Recording / Screen Recording / Quality Management ASR ports ASR/TTS Callback seats Cloud Contact Center Supervisor Seat Configuration features CX Contact Solutions Guide Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 bundle Digital 2 bundle Exporting Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports Installing and Uninstalling Intelligent Workload Distribution (IWD) IVR Outbound Outbound Campaign Transactions Outbound Contact Outbound Dialing Modes Outbound Quick Start: Load a New Sub-campaign and Make a Call Outbound Solutions Outbound Voice with CX Contact Interaction Ports SIP voicemail Task routing Third-party work items TTS ports Voice 1 bundle Voice 2 bundle Voicemail WFO Workforce Optimization Workspace

None (45) · View Summary (2) · Outbound Schedules Dashboard (2) · Prepare for Office 365 integration (2) · Test IWD provisioning (2) · CX Contact Basics (2) · Configure IWD (2) · Roles and privileges for Workload Manager users (2) · Apply Phone Number Filters (2) · Campaign Structure and Terminology (2) · WFO (2)

Other values: ; Active Call Recording / Screen Recording / Quality Management ASR ports ASR/TTS Callback seats Cloud Contact Center Supervisor Seat Configuration features CX Contact Solutions Guide Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 Digital 2 Exporting Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports Installing and Uninstalling Intelligent Workload Distribution IVR Outbound Outbound campaign transactions Outbound Contact Outbound Dialing Modes Outbound Quick Start: Load a New Sub-campaign and Make a Call Outbound Solutions Outbound Voice with CX Contact Interaction SIP voicemail Task routing Third-party work items TTS ports Voice 1 Voice 2 Voicemail Workspace

None (112) · Journey (2) · OSHelp (1)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (3) · Administrator (19) · CXContact (10) · CXCPEGuide (13) · IWDDMPEGuide (12) · IWDPEGuide (13) · User (45)

None (110) · CX Contact (4) · Outbound,Outbound Administration (1)

None (115)

None (106) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (6) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3)