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Article > Standalone : Yes or Other & Product : Intelligent Workload Distribution or Solutions & UseCase : CE16 or ce18, ce31 or None

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Standalone: (Click arrow to add another value)
productshort:
Draft:PEC-IWD (24) · Draft:Solution (14) · PEC-IWD (23) · Solution (9)
Platform:
None (24) · Genesys Multicloud CX (3) · GenesysCloud (8) · GenesysEngage-cloud (31) · GenesysEngage_cloud (2) · PureConnect (2)
ComingSoon:
None (10) · No (59) · Yes (1)
Role:
None (52) · Administrator (12) · Administrator, Developer (4) · Administrator, Developer, Supervisor (2)
DisplayName:
About IWD (2) · About IWD Data Mart (2) · Configure IWD (4) · Configure IWD Data Mart (2) · Enhanced 911 (E911) Emergency Dialing Solution Guide (2) · FAQs (2) · File-based call recording connector (1) · Gamification Solution Guide (2) · Genesys Multicloud CX as an identity provider for Genesys Cloud CX (1) · Genesys Predictive Engagement for Genesys Cloud CX Solution Guide (2) · Genesys Predictive Engagement with advanced chat routing (2) · How IWD works (2) · How to create a chatbot (2) · Integrating Genesys Predictive Engagement into Genesys Engage on-premises (2) · Logging (1) · Lucene query syntax (2) · Microsoft Teams High-Level Architecture (1) · Microsoft Teams integration with Genesys Multicloud CX (1) · Monitor work items and emails (2) · Prepare for Office 365 integration (2) · Profile lookup with Adobe Experience Platform (2) · Provision IWD (2) · Provision IWD Data Mart (2) · PureConnect Outbound Solution Guide (Interaction Dialer) (2) · Roles and privileges for Workload Manager users (2) · Search, display, manage, and update work items (2) · Set up Email (1) · Set up IWD (2) · Test IWD provisioning (2) · Use Workload Manager (2) · Using Predictive Engagement in Genesys Multicloud CX (2) · View and set IWD global options (1) · View Summary (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Genesys Multicloud CX Email boxes (2) · View, edit, and create Prioritization schemas (2) · Workforce Engagement Management for Genesys Multicloud CX Solution Guide (1)
TocName:
None (14) · Configure IWD (2) · createchatbot (2) · Enhanced 911 (E911) Emergency Dialing Solution Guide (2) · File-based call recording connector (1) · Frequently Asked Questions (2) · Gamification Solution Guide (2) · Genesys Predictive Engagement for Genesys Cloud CX Solution Guide (2) · Genesys Predictive Engagement in Genesys Engage on-premises (2) · Genesys Predictive Engagement with advanced chat routing (2) · Intelligent Workload Distribution (2) · Interaction Dialer (2) · IWD Queries (2) · Microsoft Teams High-Level Architecture (1) · Microsoft Teams integration (1) · Monitor work items and emails (2) · Prepare for Office 365 integration (2) · Profile lookup with Adobe Experience Platform (2) · Roles and privileges for Workload Manager users (2) · Search, display, manage, and update work items (2) · Set up Email (1) · Set up IWD (2) · Test IWD provisioning (2) · Use Workload Manager (2) · Using Predictive Engagement in Genesys Multicloud CX (2) · View and set IWD global options (1) · View Summary (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Genesys Multicloud CX email boxes (2) · View, edit, and create Prioritization schemas (2) · Workforce Engagement Management for Genesys Multicloud CX Solution Guide (1)
Dimension:
None (60) · bots (2) · Journey (4) · Outbound (2) · WebChat (2)
Product: (Click arrow to add another value)
Manual:
None (22) · Administrator (34) · IWDDMPEGuide (6) · IWDPEGuide (7) · User (1)
Application:
None (67) · Agent Setup, Platform Administration (2) · Agent Workspace (1)
UseCase: (Click arrow to add another value)
PEPageType:
None (57) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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