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Article > Standalone: No & Product : Genesys Predictive Routing or Genesys Skills Management

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productshort:
Draft:PE-GPR (59) · Draft:PEC-GSM (69) · PE-GPR (61)
Platform:
None (17) · GenesysEngage-cloud (142) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (28) · PureEngage (1)
ComingSoon:
None (27) · No (161) · Yes (1)
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None (174) · Administrator (5) · Administrator, Reviewer (2) · Staff (8)
DisplayName:
What you can monitor (4) · View model accuracy (4) · Create and update users and roles (4) · Routing Scenarios Using GPR (4) · View KPI outcome (4) · The Settings menu (4) · View uploaded datasets (3) · Feature Analysis report (3) · How to configure score expressions (3) · Monitor predictor feature coverage (3) · Prerequisites (3) · Agent Variance report (3) · Create and update predictors (3) · View the Customer Profile schema (3) · How Does GPR Score Agents? (3) · Upload interaction and other data (3) · View the Agent Profile schema (3)
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TocName:
None (11) · Create and update users and roles (4) · View model accuracy (4) · View KPI outcome (4) · The Settings menu (4) · Routing Scenarios Using GPR (4) · What you can monitor (4) · Monitor predictor feature coverage (3) · View uploaded datasets (3) · How to configure score expressions (3) · How Does GPR Score Agents? (3) · Feature Analysis report (3) · Upload interaction and other data (3) · Create and update predictors (3) · Agent Variance report (3) · View the Agent Profile schema (3) · View the Customer Profile schema (3) · Prerequisites (3)
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Dimension:
None (177) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6)
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Manual:
None (2) · ADInst (4) · Admin (1) · AIUG (16) · AzInst (2) · Deployment (33) · Developers (3) · Help (82) · KBA (10) · Loc (3) · PDNAA (8) · PDNAM (11) · PDNAU (7) · SOO (5) · UEA (2)
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None (189)
UseCase:
None (189)
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None (189)

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