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Article > productshort: PE-GPR & Platform : GenesysEngage-cloud or GenesysEngage-cloud, PureConnect or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or GenesysEngage-onpremises or GeneysyEngage_cloud & Product : Developer or Genesys Predictive Routing or Widgets

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What you can monitor (2) · Create and update predictors (2) · Feature Analysis report (2) · Upload interaction and other data (2) · The Settings menu (2) · Routing scenarios using GPR (2) · Create and update users and roles (2) · How to configure score expressions (2) · View KPI outcome (2) · View model accuracy (2) · View the Agent Profile schema (2) · View the Customer Profile schema (2) · View uploaded datasets (2) · Agent Variance report (2)
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What you can monitor (2) · Create and update predictors (2) · Feature Analysis report (2) · Upload interaction and other data (2) · The Settings menu (2) · Routing scenarios using GPR (2) · Create and update users and roles (2) · How to configure score expressions (2) · View KPI outcome (2) · View model accuracy (2) · View the Agent Profile schema (2) · View the Customer Profile schema (2) · View uploaded datasets (2) · Agent Variance report (2)
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