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Article > productshort : Draft:DES or PE-GPR & Platform : GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or PureConnect or PureConnect, GenesysCloud, GenesysEngage-cloud or Other & Dimension: None & PEPageType: None

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The Settings menu (2) · Create and update users and roles (2) · Feature Analysis report (2) · Agent Variance report (2) · How to configure score expressions (2) · Upload interaction and other data (2) · Create and update predictors (2) · Monitor predictor feature coverage (2) · View KPI outcome (2) · View model accuracy (2) · View the Agent Profile schema (2) · View the Customer Profile schema (2) · View uploaded datasets (2) · Routing Scenarios Using GPR (2)
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