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Article > productshort: PE-GPR & Platform : GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or GenesysEngage_cloud or PureConnect, GenesysEngage-cloud or Other & ComingSoon: No & Dimension: None

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View uploaded datasets (2) · How to configure score expressions (2) · View the Customer Profile schema (2) · View the Agent Profile schema (2) · View model accuracy (2) · View KPI outcome (2) · Agent Variance report (2) · The Settings menu (2) · Create and update predictors (2) · Create and update users and roles (2) · Monitor predictor feature coverage (2) · Upload interaction and other data (2) · Feature Analysis report (2)
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View uploaded datasets (2) · How to configure score expressions (2) · View the Customer Profile schema (2) · View the Agent Profile schema (2) · View model accuracy (2) · View KPI outcome (2) · Agent Variance report (2) · The Settings menu (2) · Create and update predictors (2) · Create and update users and roles (2) · Monitor predictor feature coverage (2) · Upload interaction and other data (2) · Feature Analysis report (2)
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