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Article > productshort : Draft:PEC-OU or Draft:PEC-WFM or PE-GPR & Platform : GenesysEngage-cloud or GenesysEngage-onpremises & ComingSoon: No & Application: None

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Standalone:
No (209) · Yes (2)
productshort: (Click arrow to add another value)
Platform: (Click arrow to add another value)
ComingSoon: (Click arrow to add another value)
Role:
None (198) · Administrator (8) · Administrator, Reviewer (1) · Staff (4)
DisplayName:
Getting started (5) · Logging in and out (3) · Overview (3) · Schedules (2) · View uploaded datasets (2) · The Settings menu (2) · Upload interaction and other data (2) · Create and update predictors (2) · Create and update users and roles (2) · View KPI outcome (2) · View model accuracy (2) · Trading (2) · View the Customer Profile schema (2) · View the Agent Profile schema (2) · Monitor predictor feature coverage (2) · How to configure score expressions (2) · Feature Analysis report (2) · Agent Variance report (2)
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TocName:
Getting Started (6) · Logging in and out (3) · Overview (3) · Schedules (2) · View uploaded datasets (2) · Upload interaction and other data (2) · The Settings menu (2) · Create and update predictors (2) · Create and update users and roles (2) · View KPI outcome (2) · View model accuracy (2) · View the Agent Profile schema (2) · Trading (2) · View the Customer Profile schema (2) · Monitor predictor feature coverage (2) · Feature Analysis report (2) · How to configure score expressions (2) · Agent Variance report (2)
Other values:
Dimension:
None (208) · GPR Data Upload (1) · GPRDataUpload (2)
Product:
None (1) · Genesys Predictive Routing (54) · Outbound (CX Contact) (30) · Workforce Management (126)
Manual:
None (2) · Administrator (13) · Agent (2) · CXContact (22) · Deployment (14) · ETLRef (7) · Help (41) · Super (28) · Supervisor (61) · SupervisorHelp (21)
Application: (Click arrow to add another value)
UseCase:
None (211)
PEPageType:
None (211)

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