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Article > Platform : PureConnect or None & Manual : AdminGuide or Agent or PDMCXGIM & Application : Agent Setup or CX Contact or Reporting GCXI or None

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Standalone:
None (17) · No (29) · Yes (170)
productshort:
ATC (3) · Draft:ATC (4) · Draft:ContentAdmin (2) · Draft:GAA (2) · Draft:GAMD (11) · Draft:GASL (2) · Draft:GASN (1) · Draft:PEC-AD (1) · Draft:PEC-GPA (1) · Draft:PEC-REP (171) · Draft:PEC-WFM (1) · GAMD (11) · GASL (2) · GASN (1) · PEC-AD (1) · PEC-GPA (1) · PEC-WFM (1)
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ComingSoon:
None (187) · No (28) · Yes (1)
Role:
None (216)
DisplayName:
None (17) · Get started with Predictive Engagement for PureConnect (2) · The click-to-call feature (2) · Performance Tracker (2) · How to manage workitems (2) · How to manage inbound calls (2) · How to handle outbound calls (2) · Gplus Adapter for Microsoft Dynamics 365 (2) · What are screen pops? (2) · Access and supported channels (2) · Create attributes (2) · After Call Work Timer (2) · Adapter basics (2) · Activity History for interactions (2)
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None (188) · Access and supported channels (2) · Activity History (2) · After Call Work Timer (2) · Basics (2) · Click-to-call (2) · Create attributes (2) · Danna (1) · Description (2) · Inbound calls (2) · Outbound calls (2) · Overview (1) · Performance Tracker (2) · PureConnect (2) · Screen pops (2) · Workitems (2)
Dimension:
None (216)
Product:
None (2) · Agent Desktop (1) · Agent Workspace (1) · Genesys Agent Assist (2) · Genesys Predictive Engagement (7) · Gplus Adapter for Microsoft Dynamics 365 (21) · Gplus Adapter for Salesforce (2) · Gplus Adapter for ServiceNow (2) · Gplus Adapter for Siebel CRM (4) · Internal Content Administration (2) · Reporting (170) · Workforce Management (2)
Manual: (Click arrow to add another value)
Application: (Click arrow to add another value)
UseCase:
None (216)
PEPageType:
None (216)

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