Roles and privileges for iWD Manager users
From Genesys Documentation
This topic is part of the manual Intelligent Workload Distribution Administrator's Guide for version Current of Intelligent Workload Distribution.
Understand, assign and edit the access privileges of the different iWD Manager users (roles). Roles and privileges will be configured initially by Genesys Professional Services, using the default values described in this page.
Related documentation:
| Privilege name | Roles | |||
|---|---|---|---|---|
| iWD Business User | iWD Supervisor | iWD User | Notes | |
| Workitems (Workitems tab in iWD Manager) | ||||
| iWD.Workitems.canView | X | X | X | Requires iWD.Workitems.Search.canExecute privilege. |
| iWD.Workitems.canRead | X | X | X | |
| iWD.Workitems.canDelete | X | X | ||
| iWD.Workitems.canUpdate | X | X | ||
| iWD.Workitems.canCreate | X | |||
| iWD.Workitems.BulkActions.canExecute | X | |||
| iWD.Workitems.Search.canExecute | X | X | X | |
| iWD.Workitems.Search.canExecute | X | X | X | |
| iWD.Workitems.Export.canExecute | X | X | ||
| iWD.Workitems.Hold.canExecute | X | X | ||
| iWD.Workitems.Cancel.canExecute | X | X | ||
| iWD.Workitems.Resume.canExecute | X | X | ||
| iWD.Workitems.Restart.canExecute | X | X | ||
| Dashboard (Summary tab) | ||||
| iWD.Dashboard.canView | X | X | X | Requires iWD.Workitems.Search.canExecute privilege. |
| Settings (Settings tab) | ||||
| iWD.Settings.canView | X | X | X | |
| Settings/Categories | ||||
| iWD.Categories.canView | X | X | X | Requires iWD.Categories.canRead privilege. |
| iWD.Categories.canRead | X | X | X | |
| iWD.Categories.canUpdate | X | |||
| Settings/Prioritization | ||||
| iWD.Prioritization.canView | X | X | X | Requires iWD.Prioritization.canRead privilege. |
| iWD.Prioritization.canRead | X | X | X | |
| iWD.Prioritization.canUpdate | X | |||
| Settings/Endpoints | ||||
| iWD.Endpoints.canView | X | X | X | Requires iWD.Endpoints.canRead privilege. |
| iWD.Endpoints.canRead | X | X | X | |
| iWD.Endpoints.canUpdate | X | |||
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