Contact History Record Dashboard

Learn about the Contact History Record Dashboard.

Related documentation:

• How Outbound works
• Get started with CX Contact

The Contact History Record Dashboard contains statistical and contact data about the last call attempt to a specific contact associated with a calling list in a specific campaign group session.

Contact History records can contain data associated with one or more of the following fields:

Field	Type	Description
@timestamp	date	The timestamp at which OCS starts to process the call attempt. It is the time at which the pre-dial validation request is sent by OCS to CX Contact.
@endtime	date	The timestamp at which the outbound record for the given call is considered complete and is removed from OCS active processing (for example, on dial error, or when a finalization event is received from the agent desktop).
areaCode	keyword	The phone number's area code.
calluuid	keyword	The call attempt GUID.
callResult	string	The call result.
callTime	integer	The timestamp of when the call started.
campaignGroupName	keyword	The campaign group name.
campaignName	keyword	The Campaign name.
campaignTemplateName	keyword	The campaign template name.
ccid	keyword	The Contact Center ID.
ClientCountryCode	keyword	The client's country code.
contact_id	integer	A composite property used to identify a contact in the calling list. For example, listid.chainId.
contact_info	keyword	The device's phone number.
contact_info_type	keyword	The Common library enum (GctiContactType) based on the cd_device_index. For example, ['No Contact Type', 'Home Phone', 'Direct Business Phone', ...].
countryCode	keyword	The phone number's country code.
disposition	keyword	Indicates whether or not GSW_BLOCKING_RULE is available. If it is available the value is Blocked. If it is not available GSW_HIST_SEQUENCE_NUM == 0 and the value is Unknown or Called.
duration	integer	The processing duration (that is, endtime - timestamp).
durationCall	integer	The call duration (ms). That is, (timeAbandoned - timeClientPickedUp), (timeAgentCallReleased - timeClientPickedUp), or (timeBadCallReleased - timeDialing).
groupName	keyword	The agent's group name.
id	keyword	Identifies the last call made to any device belonging to a contact listed in the Session GUID and calling list.
listId	integer	The Calling list ID in the database.
listName	keyword	The Calling list name.
mask	object	the device mask per bits.
maskValue	long	The device mask value.
optimizationGoal	integer	Indicates the highest allowable percentage of proactively triggered interactions that can be closed by visitors prior to an agent joining the session.
optimizationMethod	keyword	The OCS optimization method.
postalCode	keyword	The postal code.
recordStatus	keyword	The status of the record in the State machine (enum is GctiRecordType). The default value is Ready.
recordType	keyword	The type of chain (enum is GctiRecordType).
sessionuuid	integer	The Session GUID of the currently active or running campaign group.
successful	keyword	The call attempt result [false, true].
timeDialing	integer	The dialing timestamp.
timeClientRinging	integer	The timestamp of when the client number rang.
timezoneNameCME	keyword	The name of the CME time zone.
timezoneName	keyword	The name of the JAVA time zone.
timezoneOffset	keyword	The time zone offset.
userData	keyword	Includes all of the information received from OCS in a History HTTP POST. The information does not start with GSW_.
VoiceTransferDestination	integer	The GSW Queue name.

Related Topics

• Configure a Dashboard
• Configure a Dashboard Row
• Create an Analytics Dashboard Panel