Upgrade, rollback, or uninstall

Learn how to upgrade, rollback or uninstall Genesys Pulse. Service supports Helm rolling upgrade strategy.

Related documentation:

• How Reporting works
• Suite-level guide
• All services
• Genesys Pulse Release Notes

RSS:

• For private edition

Upgrade Genesys Pulse

Upgrade <image-version> and <chart-versions> inputs and follow instructions for installing helm charts in Shared Provisioning and Tenant Provisioning.

Rollback Genesys Pulse

Downgrade <image-version> and <chart-versions> inputs and follow instructions for installing helm charts in Shared Provisioning and Tenant Provisioning.

Uninstall Genesys Pulse

Delete ConfigMaps and Secrets

• delete pulse-postgres-configmap configmap

  source .shared_init_variables 
  oc delete configmap pulse-postgres-configmap --namespace="${NAMESPACE}"

• delete pulse-redis-configmap configmap

  source .shared_init_variables
  oc delete configmap pulse-postgres-configmap --namespace="${NAMESPACE}"

• delete pulse-postgres-secret secret

  source .shared_init_variables
  oc delete secret pulse-postgres-secret --namespace="${NAMESPACE}"

• delete pulse-redis-secret secret

  source .shared_init_variables
  oc delete secret pulse-redis-secret --namespace="${NAMESPACE}"

• delete pulse-gws-secret secret

  source .shared_init_variables
  oc delete secret pulse-gws-secret --namespace="${NAMESPACE}"

Uninstall Helm charts

• Uninstall init chart

  source .shared_init_variables
  helm uninstall init --namespace="${NAMESPACE}"

• Uninstall pulse chart

  source .shared_init_variables
  helm uninstall pulse --namespace="${NAMESPACE}"

• Uninstall init-tenant chart

  source .tenant_init_variables
  helm uninstall "pulse-init-tenant-${TENANT_SID}" \
        --namespace="${NAMESPACE}"

• Uninstall dcu chart

  source .tenant_init_variables
  helm uninstall "pulse-dcu-${TENANT_SID}" \
       --namespace="${NAMESPACE}"

• Uninstall lds chart

  source .tenant_init_variables
  helm uninstall "pulse-lds-${TENANT_SID}" \
       --namespace="${NAMESPACE}"

• Uninstall permissions chart

  source .tenant_init_variables
   helm uninstall "pulse-permissions-${TENANT_SID}" \
       --namespace="${NAMESPACE}"

Delete shared db and db user

Warning

All Genesys Pulse data contained in your Genesys Pulse database will be lost after execution of the below steps.

• Save as delete_shared_db_user.sql

  DROP DATABASE "${DB_NAME_SHARED}";
  DROP USER "${DB_USER_SHARED}@${DB_HOST}";

• Run

  source .shared_init_variables
   
  envsubst < ./delete_shared_db_user.sql | \
  PGPASSWORD="${DB_PASSWORD_SUPERUSER}" psql -h "${DB_HOST}" -p "${DB_PORT}" -U "${DB_NAME_SUPERUSER}" -f -