Should you use the information on this page?

The documentation on this page describes Genesys CX Insights for Genesys Multicloud CX and Genesys Multicloud CX private edition.

How it works

Learn about the different kinds of reporting in Genesys Multicloud CX.

• How reporting works

Release Notes

Find out about changes in each release.

• GCXI (historical reporting) Release Notes
• RAA Release Notes
• Pulse (real-time reporting) Release Notes
• Genesys Voice Platform Release Notes
• Reporting deprecations

Administrator

Learn about administration tools you can use.

• Reporting Administrator's Guide

Reporting in Genesys Multicloud CX

View detailed information about each type of reporting:

• Historical reporting with GCXI
• Real-time reporting with Pulse
• Real-time and historical reporting with GVP
• Agent Workspace reporting

Developer Resources

Genesys Info Mart is the component behind the historical reports in your cloud deployment.

• Genesys Info Mart Historical Database Reference

Private Edition

Find detailed information about how to deploy this service in your environment.

• Pulse Private Edition Guide
• Genesys Customer Experience Insights Private Edition Guide (includes RAA)
• Genesys Info Mart Private Edition Guide
• Genesys Voice Platform Private Edition Guide