Upgrade, rollback, or uninstall

Learn how to upgrade, rollback or uninstall Genesys Pulse. Service supports Helm rolling upgrade strategy.

Related documentation:

• How Reporting works
• Suite-level guide
• All services
• Genesys Pulse Release Notes

RSS:

• For private edition

Upgrade Genesys Pulse

Upgrade <image-version> and <chart-versions> inputs and follow instructions for installing helm charts in Shared Provisioning and Tenant Provisioning.

Rollback Genesys Pulse

Downgrade <image-version> and <chart-versions> inputs and follow instructions for installing helm charts in Shared Provisioning and Tenant Provisioning.

Uninstall Genesys Pulse

Delete ConfigMaps and Secrets

1. delete pulse-postgres-configmap configmap

   oc delete configmap pulse-postgres-configmap -n="pulse"

2. delete pulse-redis-configmap configmap

   oc delete configmap pulse-redis-configmap -n="pulse"

3. delete pulse-postgres-secret secret

   oc delete secret pulse-postgres-secret -n="pulse"

4. delete pulse-redis-secret secret

   oc delete secret pulse-redis-secret -n="pulse"

5. delete pulse-gws-secret secret

   oc delete secret pulse-gws-secret -n="pulse"

Uninstall Helm charts

1. Uninstall init chart:

   helm uninstall pulse-init --namespace=pulse

2. Uninstall pulse chart

   helm uninstall pulse --namespace=pulse

3. Uninstall init-tenant chart:

   helm uninstall pulse-init-tenant-<tenant-sid> --namespace=pulse

4. Uninstall dcu chart:

   helm uninstall pulse-dcu-<tenant-sid> --namespace=pulse

5. Uninstall lds chart:

   helm uninstall pulse-lds-<tenant-sid> --namespace=pulse

   helm uninstall pulse-lds-vq-<tenant-sid> --namespace=pulse

6. Uninstall permissions chart:

   helm uninstall pulse-permissions-<tenant-sid> --namespace=pulse