Genesys Customer Experience Insights Private Edition Guide

Find links to all the topics in this guide.

Related documentation:

• How Reporting works
• All services
• Genesys Customer Experience Insights Release Notes

RSS:

• For private edition

Genesys Customer Experience Insights (GCXI) is a service available with the Genesys Multicloud CX private edition offering. Reporting and Analytics Aggregates (RAA) is a supporting service for GCXI; this manual describes both RAA and GCXI. GCXI can provide meaningful reports only if both Genesys Info Mart and RAA are deployed and available.

For information about GCXI reports and dashboards, see Historical Reporting with Genesys CX Insights.

Overview

Learn more about GCXI, its architecture, and how to support high availability and disaster recovery.

• About GCXI / RAA
• Architecture
• High availability and disaster recovery
• [[PEC-REP/Current/GCXIPEGuide/Ports|]]

Configure and deploy RAA

Find out how to configure and deploy RAA

• Before you begin deploying RAA
• Configure RAA
• Provision RAA
• Deploy Reporting and Analytics Aggregates
• Upgrade, rollback, or uninstall RAA

Configure and deploy GCXI

Find out how to configure and deploy GCXI

• Before you begin deploying GCXI
• Configure GCXI
• Provision GCXI
• Deploy Genesys Customer Experience Insights
• Upgrade, roll back, or uninstall GCXI

Observability

Learn how to monitor GCXI with metrics and logging.

• Observability in Genesys Customer Experience Insights
• GCXI metrics and alerts
• RAA metrics and alerts
• Logging