Difference between revisions of "PEC-REP/Current/PulsePEGuide/Provision"

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|sectionHeading=Tenant provisioning
 
|sectionHeading=Tenant provisioning
 
|alignment=Vertical
 
|alignment=Vertical
−
|structuredtext={{Notices|Notice=PEComingSoon}}
+
|structuredtext====Install init tenant chart===
 +
'''Get the <tt>init-tenant</tt> helm chart'''
 +
 
 +
Download the <tt>init-tenant</tt> helm chart from JFrog using your credentials.
 +
 
 +
'''Prepare override file'''
 +
 
 +
Update the <tt>values-override-init-tenant.yaml file:</tt> <source lang="text"># Default values for init-tenant.
 +
# This is a YAML-formatted file.
 +
# Declare variables to be passed into your templates.
 +
 +
# * Images
 +
# Replace for your values: registry and secret
 +
image:
 +
  name: init
 +
  tag: "${DOCKER_TAG}"
 +
  pullPolicy: IfNotPresent
 +
  repository: "${DOCKER_REGISTRY}/pulse/"
 +
 +
imagePullSecrets: [name: ${DOCKER_REGISTRY_SECRET_NAME}]
 +
 +
# * Tenant info
 +
# Replace for your values
 +
tenant:
 +
  # Tenant UUID
 +
  id: ${TENANT_UUID}
 +
  # Tenant SID (like 0001)
 +
  sid: ${TENANT_SID}
 +
 +
# common configuration.
 +
config:
 +
  dbName: "${DB_NAME_SHARED}"
 +
  # set "true" when need @host added for username
 +
  dbUserWithHost: true
 +
  # set "true" for CSI secrets
 +
  mountSecrets: false
 +
  # Postgres config map name
 +
  postgresConfig: "pulse-postgres-configmap"
 +
  # Postgres secret name
 +
  postgresSecret: "pulse-postgres-secret"
 +
  # Postgres secret key for user
 +
  postgresSecretUser: "META_DB_ADMIN"
 +
  # Postgres secret key for password
 +
  postgresSecretPassword: "META_DB_ADMINPWD"
 +
 +
## Service account settings
 +
serviceAccount:
 +
  # Specifies whether a service account should be created
 +
  create: false
 +
  # Annotations to add to the service account
 +
  annotations: {}
 +
  # The name of the service account to use.
 +
  # If not set and create is true, a name is generated using the fullname template
 +
  name: ""
 +
 +
## Add annotations to all pods
 +
##
 +
podAnnotations: {}
 +
 +
## Containers should run as genesys user and cannot use elevated permissions
 +
## !!! THESE OPTIONS SHOULD NOT BE CHANGED UNLESS INSTRUCTED BY GENESYS !!!
 +
# securityContext:
 +
#    runAsUser: 500
 +
#    runAsGroup: 500
 +
 +
## Resource requests and limits
 +
## ref: http://kubernetes.io/docs/user-guide/compute-resources/
 +
##
 +
resources:
 +
  limits:
 +
    memory: 256Mi
 +
    cpu: 200m
 +
  requests:
 +
    memory: 128Mi
 +
    cpu: 100m
 +
 +
## Priority Class
 +
## ref: https://kubernetes.io/docs/concepts/configuration/pod-priority-preemption/
 +
##
 +
priorityClassName: ""
 +
 +
## Node labels for assignment.
 +
## ref: https://kubernetes.io/docs/user-guide/node-selection/
 +
##
 +
nodeSelector: {}
 +
 +
## Tolerations for assignment.
 +
## ref: https://kubernetes.io/docs/concepts/configuration/taint-and-toleration/
 +
##
 +
tolerations: []
 +
 +
# * Templates
 +
templates:
 +
  - Agent_Group_Status.gpb
 +
  - Agent_KPIs.gpb
 +
  - Agent_Login.gpb
 +
  - Alert_Widget.gpb
 +
  - Callback_Activity.gpb
 +
  - Campaign_Activity.gpb
 +
  - Campaign_Callback_Status.gpb
 +
  - Campaign_Group_Activity.gpb
 +
  - Campaign_Group_Status.gpb
 +
  - Chat_Agent_Activity.gpb
 +
  - Chat_Queue_Activity.gpb
 +
  - Chat_Service_Level_Performance.gpb
 +
  - Chat_Waiting_Statistics.gpb
 +
  - Email_Agent_Activity.gpb
 +
  - Email_Queue_Activity.gpb
 +
  - Facebook_Media_Activity.gpb
 +
  - IFRAME.gpb
 +
  - IWD_Agent_Activity.gpb
 +
  - IWD_Queue_Activity.gpb
 +
  - Queue_KPIs.gpb
 +
  - Queue_Overflow_Reason.gpb
 +
  - Static_Text.gpb
 +
  - Twitter_Media_Activity.gpb
 +
  - eServices_Agent_Activity.gpb
 +
  - eServices_Queue_KPIs.gpb </source>
 +
 
 +
'''Install the <tt>init-tenant</tt> helm chart''' <source lang="text">source .tenant_init_variables
 +
 +
envsubst < ./values-override-init-tenant.yaml | \
 +
helm upgrade --install "pulse-init-tenant-${TENANT_SID}" pe-jfrog-stage/init-tenant \
 +
      --wait --wait-for-jobs \
 +
      --version="${CHART_VERSION}" \
 +
      --namespace="${NAMESPACE}" \
 +
      -f - </source>
 +
 
 +
'''Validate the <tt>init-tenant</tt> helm chart'''<source lang="text"><source lang="text">source .tenant_init_variables
 +
 +
oc get pods -n="${NAMESPACE}" -l "app.kubernetes.io/name=init-tenant,app.kubernetes.io/instance=pulse-init-tenant-${TENANT_SID}" </source>
 +
 
 +
The above command should report the <tt>pulse-init-tenant</tt> job as completed, for example:<source lang="text">
 +
NAME                                    READY  STATUS      RESTARTS  AGE
 +
pulse-init-tenant-100-job-qszgl        0/1    Completed  0          2d20h </source>
 +
 
 +
===Install dcu helm chart===
 +
 
 +
'''Get the <tt>dcu</tt> helm chart'''
 +
 
 +
Download the <tt>dcu</tt> helm chart from JFrog using your credentials.
 +
 
 +
'''Prepare override file'''
 +
 
 +
Update the <tt>values-override-dcu.yaml</tt> file:
 +
<source lang="text"># Default values for dcu.
 +
# This is a YAML-formatted file.
 +
# Declare variables to be passed into your templates.
 +
 +
replicaCount: "${TENANT_DCU}"
 +
 +
# * Tenant info
 +
# tenant identification, or empty for shared deployment
 +
tenant:
 +
  # Tenant UUID
 +
  id: "${TENANT_UUID}"
 +
  # Tenant SID (like 0001)
 +
  sid: "${TENANT_SID}"
 +
 +
# * Common log configuration
 +
log:
 +
  # target directory where log will be stored, leave empty for default
 +
  logDir: ""
 +
  # path where volume will be mounted
 +
  volumeMountPath: /data/log
 +
  # log volume type: none | hostpath | pvc
 +
  volumeType: pvc
 +
  # log volume hostpath, used with volumeType "hostpath"
 +
  volumeHostPath: /mnt/log
 +
  # log PVC parameters, used with volumeType "pvc"
 +
  pvc:
 +
    name: pulse-dcu-logs
 +
    accessModes:
 +
      - ReadWriteMany
 +
    capacity: 10Gi
 +
    class: ${PV_STORAGE_CLASS_RW_MANY}
 +
 +
# * Config info
 +
# Set your values.
 +
config:
 +
  dbName: "${DB_NAME_SHARED}"
 +
  # set "true" when need @host added for username
 +
  dbUserWithHost: true
 +
  # set "true" for CSI secrets
 +
  mountSecrets: false
 +
  # Postgres config map name
 +
  postgresConfig: "pulse-postgres-configmap"
 +
  # Postgres secret name
 +
  postgresSecret: "pulse-postgres-secret"
 +
  # Postgres secret key for user
 +
  postgresSecretUser: "META_DB_ADMIN"
 +
  # Postgres secret key for password
 +
  postgresSecretPassword: "META_DB_ADMINPWD"
 +
  redisConfig: "pulse-redis-configmap"
 +
  # Redis secret name
 +
  redisSecret: "pulse-redis-secret"
 +
  # Redis secret key for access key
 +
  redisSecretKey: "REDIS01_KEY"
 +
 +
# * Image
 +
# container image common settings
 +
image:
 +
  name:
 +
  tag: "${DOCKER_TAG}"
 +
  pullPolicy: IfNotPresent
 +
  repository: "${DOCKER_REGISTRY}/pulse/"
 +
 +
imagePullSecrets: [name: ${DOCKER_REGISTRY_SECRET_NAME}]
 +
 +
## Service account settings
 +
serviceAccount:
 +
  # Specifies whether a service account should be created
 +
  create: false
 +
  # Annotations to add to the service account
 +
  annotations: {}
 +
  # The name of the service account to use.
 +
  # If not set and create is true, a name is generated using the fullname template
 +
  name: ""
 +
 +
## Add annotations to all pods
 +
##
 +
podAnnotations: {}
 +
 +
## Add labels to all pods
 +
##
 +
podLabels: {}
 +
 +
## HPA Settings
 +
## Not supported in this release!
 +
hpa:
 +
  enabled: false
 +
 
 +
## Priority Class
 +
## ref: https://kubernetes.io/docs/concepts/configuration/pod-priority-preemption/
 +
##
 +
priorityClassName: ""
 +
 
 +
## Node labels for assignment.
 +
## ref: https://kubernetes.io/docs/user-guide/node-selection/
 +
##
 +
nodeSelector: {}
 +
 
 +
## Tolerations for assignment.
 +
## ref: https://kubernetes.io/docs/concepts/configuration/taint-and-toleration/
 +
##
 +
tolerations: []
 +
 
 +
## Pod Disruption Budget Settings
 +
podDisruptionBudget:
 +
  enabled: false
 +
 
 +
## Affinity for assignment.
 +
## Ref: https://kubernetes.io/docs/concepts/configuration/assign-pod-node/#affinity-and-anti-affinity
 +
##
 +
affinity: {}
 +
 +
# * Monitoring settings
 +
monitoring:
 +
  # enable the Prometheus metrics endpoint
 +
  enabled: false
 +
  # port number of the Prometheus metrics endpoint
 +
  port: 9091
 +
  # HTTP path to scrape for metrics
 +
  path: /metrics
 +
  # additional annotations required for monitoring PODs
 +
  # you can reference values of other variables as {{.Values.variable.full.name}}
 +
  podAnnotations: {}
 +
    # prometheus.io/scrape: "true"
 +
    # prometheus.io/port: "{{.Values.monitoring.port}}"
 +
    # prometheus.io/path: "/metrics"
 +
  podMonitor:
 +
    # enables PodMonitor creation for the POD
 +
    enabled: true
 +
    # interval at which metrics should be scraped
 +
    scrapeInterval: 30s
 +
    # timeout after which the scrape is ended
 +
    scrapeTimeout:
 +
    # namespace of the PodMonitor, defaults to the namespace of the POD
 +
    namespace:
 +
    additionalLabels: {}
 +
  alerts:
 +
    # enables alert rules
 +
    enabled: true
 +
    # alert condition duration
 +
    duration: 5m
 +
    # namespace of the alert rules, defaults to the namespace of the POD
 +
    namespace:
 +
    additionalLabels: {}
 +
 +
##########################################################################
 +
 +
# * Configuration for the Collector container
 +
collector:
 +
  # resource limits for container
 +
  resources:
 +
    # minimum resource requirements to start container
 +
    requests:
 +
      # minimal amount of memory required to start a container
 +
      memory: "300Mi"
 +
      # minimal CPU to reserve
 +
      cpu: "200m"
 +
    # resource limits for containers
 +
    limits:
 +
      # maximum amount of memory a container can use before being evicted
 +
      # by the OOM Killer
 +
      memory: "4Gi"
 +
      # maximum amount of CPU resources that can be used and should be tuned to reflect
 +
      # what the application can effectively use before needing to be horizontally scaled out
 +
      cpu: "8000m"
 +
  # securityContext:
 +
  #  runAsUser: 500
 +
  #  runAsGroup: 500
 +
 +
# * Configuration for the StatServer container
 +
statserver:
 +
  # resource limits for container
 +
  resources:
 +
    # minimum resource requirements to start container
 +
    requests:
 +
      # minimal amount of memory required to start a container
 +
      memory: "300Mi"
 +
      # minimal CPU to reserve
 +
      cpu: "100m"
 +
    # resource limits for containers
 +
    limits:
 +
      # maximum amount of memory a container can use before being evicted
 +
      # by the OOM Killer
 +
      memory: "4Gi"
 +
      # maximum amount of CPU resources that can be used and should be tuned to reflect
 +
      # what the application can effectively use before needing to be horizontally scaled out
 +
      cpu: "4000m"
 +
  # securityContext:
 +
  #  runAsUser: 500
 +
  #  runAsGroup: 500
 +
 +
# * Configuration for the monitor sidecar container
 +
monitorSidecar:
 +
  # resource limits for container
 +
  resources:
 +
    # disabled: true
 +
    # minimum resource requirements to start container
 +
    requests:
 +
      # minimal amount of memory required to start a container
 +
      memory: "30Mi"
 +
      # minimal CPU to reserve
 +
      cpu: "2m"
 +
    # resource limits for containers
 +
    limits:
 +
      # maximum amount of memory a container can use before being evicted
 +
      # by the OOM Killer
 +
      memory: "70Mi"
 +
      # maximum amount of CPU resources that can be used and should be tuned to reflect
 +
      # what the application can effectively use before needing to be horizontally scaled out
 +
      cpu: "10m"
 +
  # securityContext:
 +
  #  runAsUser: 500
 +
  #  runAsGroup: 500
 +
 +
##########################################################################
 +
 +
# * Configuration for the Configuration Server Proxy container
 +
csproxy:
 +
  # resource limits for container
 +
  resources:
 +
    # minimum resource requirements to start container
 +
    requests:
 +
      # minimal amount of memory required to start a container
 +
      memory: "200Mi"
 +
      # minimal CPU to reserve
 +
      cpu: "50m"
 +
    # resource limits for containers
 +
    limits:
 +
      # maximum amount of memory a container can use before being evicted
 +
      # by the OOM Killer
 +
      memory: "2Gi"
 +
      # maximum amount of CPU resources that can be used and should be tuned to reflect
 +
      # what the application can effectively use before needing to be horizontally scaled out
 +
      cpu: "1000m"
 +
  # securityContext:
 +
  #  runAsUser: 500
 +
  #  runAsGroup: 500
 +
 +
# volumeClaims contains persistent volume claims for services
 +
# All available storage classes can be found here:
 +
# https://github.com/genesysengage/tfm-azure-core-aks/blob/master/k8s-module/storage.tf
 +
volumeClaims:
 +
  # statserverBackup is storage for statserver backup data
 +
  statserverBackup:
 +
    name: statserver-backup
 +
    accessModes:
 +
      - ReadWriteOnce
 +
    # capacity is storage capacity
 +
    capacity: "1Gi"
 +
    # class is storage class. Must be set explicitly.
 +
    class: ${PV_STORAGE_CLASS_RW_ONCE} </source>
 +
 
 +
'''Install the <tt>dcu</tt> helm chart'''
 +
 
 +
<source lang="text">source .tenant_init_variables
 +
 +
envsubst < ./values-override-dcu.yaml | \
 +
helm upgrade --install "pulse-dcu-${TENANT_SID}" pe-jfrog-stage/dcu \
 +
      --wait \
 +
      --reuse-values \
 +
      --version="${CHART_VERSION}" \
 +
      --namespace="${NAMESPACE}" \
 +
      -f - </source>
 +
 
 +
'''Validate the <tt>dcu</tt> helm chart'''
 +
 
 +
<source lang="text">source .tenant_init_variables
 +
 +
oc get pods -n="${NAMESPACE}" -l "app.kubernetes.io/name=dcu,app.kubernetes.io/instance=pulse-dcu-${TENANT_SID}" </source>
 +
 
 +
The above command should report all <tt>pulse-dcu</tt> pods as running, for example:
 +
<source lang="text">NAME              READY  STATUS    RESTARTS  AGE
 +
pulse-dcu-100-0  4/4    Running  2          2d20h
 +
pulse-dcu-100-1  4/4    Running  0          167m </source>
 +
 
 +
===Install lds helm cahrt===
 +
 
 +
'''Get the <tt>lds</tt> helm chart'''
 +
 
 +
Download the <tt>lds</tt> helm chart from JFrog using your credentials.
 +
 
 +
'''Prepare override file'''
 +
 
 +
Update the <tt>values-override-lds.yaml</tt> file:
 +
<source lang="text"># Default values for lds.
 +
# This is a YAML-formatted file.
 +
# Declare variables to be passed into your templates.
 +
 +
replicaCount: 2
 +
 +
# * Tenant info
 +
# tenant identification, or empty for shared deployment
 +
tenant:
 +
  # Tenant UUID
 +
  id: "${TENANT_UUID}"
 +
  # Tenant SID (like 0001)
 +
  sid: "${TENANT_SID}"
 +
 +
# * Common log configuration
 +
log:
 +
  # target directory where log will be stored, leave empty for default
 +
  logDir: ""
 +
  # path where volume will be mounted
 +
  volumeMountPath: /data/log
 +
  # log volume type: none | hostpath | pvc
 +
  volumeType: pvc
 +
  # log volume hostpath, used with volumeType "hostpath"
 +
  volumeHostPath: /mnt/log
 +
  # log PVC parameters, used with volumeType "pvc"
 +
  pvc:
 +
    name: pulse-lds-logs
 +
    accessModes:
 +
      - ReadWriteMany
 +
    capacity: 10Gi
 +
    class: ${PV_STORAGE_CLASS_RW_MANY}
 +
 +
# * Container image common settings
 +
image:
 +
  name:
 +
  tag: "${DOCKER_TAG}"
 +
  pullPolicy: IfNotPresent
 +
  repository: "${DOCKER_REGISTRY}/pulse/"
 +
 +
imagePullSecrets: [name: ${DOCKER_REGISTRY_SECRET_NAME}]
 +
 +
## Service account settings
 +
serviceAccount:
 +
  # Specifies whether a service account should be created
 +
  create: false
 +
  # Annotations to add to the service account
 +
  annotations: {}
 +
  # The name of the service account to use.
 +
  # If not set and create is true, a name is generated using the fullname template
 +
  name: ""
 +
 +
## Add annotations to all pods
 +
##
 +
podAnnotations: {}
 +
 +
## Add labels to all pods
 +
##
 +
podLabels: {}
 +
 +
## HPA Settings
 +
## Not supported in this release!
 +
hpa:
 +
  enabled: false
 +
 
 +
## Priority Class
 +
## ref: https://kubernetes.io/docs/concepts/configuration/pod-priority-preemption/
 +
##
 +
priorityClassName: ""
 +
 
 +
## Node labels for assignment.
 +
## ref: https://kubernetes.io/docs/user-guide/node-selection/
 +
##
 +
nodeSelector: {}
 +
 
 +
## Tolerations for assignment.
 +
## ref: https://kubernetes.io/docs/concepts/configuration/taint-and-toleration/
 +
##
 +
tolerations: []
 +
 
 +
## Pod Disruption Budget Settings
 +
podDisruptionBudget:
 +
  enabled: false
 +
 
 +
## Affinity for assignment.
 +
## Ref: https://kubernetes.io/docs/concepts/configuration/assign-pod-node/#affinity-and-anti-affinity
 +
##
 +
affinity: {}
 +
# * Monitoring settings
 +
monitoring:
 +
  # enable the Prometheus metrics endpoint
 +
  enabled: false
 +
  # port number of the Prometheus metrics endpoint
 +
  port: 9091
 +
  # HTTP path to scrape for metrics
 +
  path: /metrics
 +
  # additional annotations required for monitoring PODs
 +
  # you can reference values of other variables as {{.Values.variable.full.name}}
 +
  podAnnotations: {}
 +
    # prometheus.io/scrape: "true"
 +
    # prometheus.io/port: "{{.Values.monitoring.port}}"
 +
    # prometheus.io/path: "/metrics"
 +
  podMonitor:
 +
    # enables PodMonitor creation for the POD
 +
    enabled: true
 +
    # interval at which metrics should be scraped
 +
    scrapeInterval: 30s
 +
    # timeout after which the scrape is ended
 +
    scrapeTimeout:
 +
    # namespace of the PodMonitor, defaults to the namespace of the POD
 +
    namespace:
 +
    additionalLabels: {}
 +
  alerts:
 +
    # enables alert rules
 +
    enabled: true
 +
    # alert condition duration
 +
    duration: 5m
 +
    # namespace of the alert rules, defaults to the namespace of the POD
 +
    namespace:
 +
    additionalLabels: {}
 +
 +
 +
# * Configuration for the LDS container
 +
lds:
 +
  # resource limits for container
 +
  resources:
 +
    # minimum resource requirements to start container
 +
    requests:
 +
      # minimal amount of memory required to start a container
 +
      memory: "50Mi"
 +
      # minimal CPU to reserve
 +
      cpu: "50m"
 +
    # resource limits for containers
 +
    limits:
 +
      # maximum amount of memory a container can use before being evicted
 +
      # by the OOM Killer
 +
      memory: "4Gi"
 +
      # maximum amount of CPU resources that can be used and should be tuned to reflect
 +
      # what the application can effectively use before needing to be horizontally scaled out
 +
      cpu: "4000m"
 +
  # securityContext:
 +
  #  runAsUser: 500
 +
  #  runAsGroup: 500
 +
 +
# * Configuration for the monitor sidecar container
 +
monitorSidecar:
 +
  # resource limits for container
 +
  resources:
 +
    # minimum resource requirements to start container
 +
    requests:
 +
      # minimal amount of memory required to start a container
 +
      memory: "30Mi"
 +
      # minimal CPU to reserve
 +
      cpu: "2m"
 +
    # resource limits for containers
 +
    limits:
 +
      # maximum amount of memory a container can use before being evicted
 +
      # by the OOM Killer
 +
      memory: "70Mi"
 +
      # maximum amount of CPU resources that can be used and should be tuned to reflect
 +
      # what the application can effectively use before needing to be horizontally scaled out
 +
      cpu: "10m"
 +
  # securityContext:
 +
  #  runAsUser: 500
 +
  #  runAsGroup: 500
 +
 +
# *  Configuration for the Configuration Server Proxy container
 +
csproxy:
 +
  resources:
 +
    # minimum resource requirements to start container
 +
    requests:
 +
      # minimal amount of memory required to start a container
 +
      memory: "200Mi"
 +
      # minimal CPU to reserve
 +
      cpu: "50m"
 +
    # resource limits for containers
 +
    limits:
 +
      # maximum amount of memory a container can use before being evicted
 +
      # by the OOM Killer
 +
      memory: "2Gi"
 +
      # maximum amount of CPU resources that can be used and should be tuned to reflect
 +
      # what the application can effectively use before needing to be horizontally scaled out
 +
      cpu: "1000m"
 +
  # securityContext:
 +
  #  runAsUser: 500
 +
  #  runAsGroup: 500 </source>
 +
 
 +
'''Install the <tt>lds</tt> helm chart'''
 +
<source lang="text">source .tenant_init_variables
 +
 +
envsubst < ./values-override-lds.yaml | \
 +
helm upgrade --install "pulse-lds-${TENANT_SID}" pe-jfrog-stage/lds \
 +
      --wait \
 +
      --version="${CHART_VERSION}" \
 +
      --namespace="${NAMESPACE}" \
 +
      -f - </source>
 +
 
 +
'''Validate the <tt>lds</tt> helm chart'''
 +
<source lang="text">source .tenant_init_variables
 +
 +
oc get pods -n="${NAMESPACE}" -l "app.kubernetes.io/name=lds,app.kubernetes.io/instance=pulse-lds-${TENANT_SID}"
 +
</source>
 +
 
 +
The above command should report all pulse-lds pods as running, for example:
 +
<source lang="text">
 +
NAME              READY  STATUS    RESTARTS  AGE
 +
pulse-lds-100-0  3/3    Running  0          2d20h
 +
pulse-lds-100-1  3/3    Running  0          2d20h </source>
 +
 
 +
===Install permissions helm chart===
 +
'''Get the <tt>permissions</tt> helm chart'''
 +
 
 +
Download the <tt>permissions</tt> helm chart from JFrog using your credentials.
 +
 
 +
'''Prepare override file'''
 +
 
 +
Update the <tt>values-override-permissions.yaml</tt> file:
 +
<source lang="text"># Default values for permissions.
 +
# This is a YAML-formatted file.
 +
# Declare variables to be passed into your templates.
 +
 +
# * Image configuration
 +
image:
 +
  name: userpermissions
 +
  tag: "${DOCKER_TAG}"
 +
  pullPolicy: IfNotPresent
 +
  repository: "${DOCKER_REGISTRY}/pulse/"
 +
 +
  imagePullSecrets: [name: ${DOCKER_REGISTRY_SECRET_NAME}]
 +
 +
# * Tenant info
 +
# tenant identification, or empty for shared deployment
 +
tenant:
 +
  # Tenant UUID
 +
  id: "${TENANT_UUID}"
 +
  # Tenant SID (like 0001)
 +
  sid: "${TENANT_SID}"
 +
 +
# common configuration.
 +
config:
 +
  dbName: "${DB_NAME_SHARED}"
 +
  # set "true" when need @host added for username
 +
  dbUserWithHost: true
 +
  # set "true" for CSI secrets
 +
  mountSecrets: false
 +
  # Postgres config map name
 +
  postgresConfig: "pulse-postgres-configmap"
 +
  # Postgres secret name
 +
  postgresSecret: "pulse-postgres-secret"
 +
  # Postgres secret key for user
 +
  postgresSecretUser: "META_DB_ADMIN"
 +
  # Postgres secret key for password
 +
  postgresSecretPassword: "META_DB_ADMINPWD"
 +
  # Redis config map name
 +
  redisConfig: "pulse-redis-configmap"
 +
  # Redis secret name
 +
  redisSecret: "pulse-redis-secret"
 +
  # Redis secret key for access key
 +
  redisSecretKey: "REDIS01_KEY"
 +
 +
 +
# * Configuration for the Configuration Server Proxy container
 +
csproxy:
 +
  # resource limits for container
 +
  resources:
 +
    # minimum resource requirements to start container
 +
    requests:
 +
      # minimal amount of memory required to start a container
 +
      memory: "200Mi"
 +
      # minimal CPU to reserve
 +
      cpu: "50m"
 +
    # resource limits for containers
 +
    limits:
 +
      # maximum amount of memory a container can use before being evicted
 +
      # by the OOM Killer
 +
      memory: "2Gi"
 +
      # maximum amount of CPU resources that can be used and should be tuned to reflect
 +
      # what the application can effectively use before needing to be horizontally scaled out
 +
      cpu: "1000m"
 +
  # securityContext:
 +
  #  runAsUser: 500
 +
  #  runAsGroup: 500
 +
 +
# * Common log configuration
 +
log:
 +
  # target directory where log will be stored, leave empty for default
 +
  logDir: ""
 +
  # path where volume will be mounted
 +
  volumeMountPath: /data/log
 +
  # log volume type: none | hostpath | pvc
 +
  volumeType: pvc
 +
  # log volume hostpath, used with volumeType "hostpath"
 +
  volumeHostPath: /mnt/log
 +
  # log PVC parameters, used with volumeType "pvc"
 +
  pvc:
 +
    name: pulse-permissions-logs
 +
    accessModes:
 +
      - ReadWriteMany
 +
    capacity: 10Gi
 +
    class: ${PV_STORAGE_CLASS_RW_MANY}
 +
 
 +
## Containers should run as genesys user and cannot use elevated permissions
 +
## !!! THESE OPTIONS SHOULD NOT BE CHANGED UNLESS INSTRUCTED BY GENESYS !!!
 +
# securityContext:
 +
#    runAsUser: 500
 +
#    runAsGroup: 500
 +
 +
## Resource requests and limits
 +
## ref: http://kubernetes.io/docs/user-guide/compute-resources/
 +
##
 +
resources:
 +
  limits:
 +
    memory: "1Gi"
 +
    cpu: "500m"
 +
  requests:
 +
    memory: "400Mi"
 +
    cpu: "50m"
 +
 
 +
## HPA Settings
 +
## Not supported in this release!
 +
hpa:
 +
  enabled: false
 +
 
 +
## Priority Class
 +
## ref: https://kubernetes.io/docs/concepts/configuration/pod-priority-preemption/
 +
##
 +
priorityClassName: ""
 +
 
 +
## Node labels for assignment.
 +
## ref: https://kubernetes.io/docs/user-guide/node-selection/
 +
##
 +
nodeSelector: {}
 +
 
 +
## Tolerations for assignment.
 +
## ref: https://kubernetes.io/docs/concepts/configuration/taint-and-toleration/
 +
##
 +
tolerations: []
 +
 
 +
## Pod Disruption Budget Settings
 +
podDisruptionBudget:
 +
  enabled: false
 +
 
 +
## Affinity for assignment.
 +
## Ref: https://kubernetes.io/docs/concepts/configuration/assign-pod-node/#affinity-and-anti-affinity
 +
##
 +
affinity: {}
 +
 +
## Add annotations to all pods
 +
##
 +
podAnnotations: {}
 +
 
 +
## Add labels to all pods
 +
##
 +
podLabels: {} </source>
 +
 
 +
'''Install permissions helm chart'''
 +
<source lang="text">source .tenant_init_variables
 +
 +
envsubst < ./values-override-permissions.yaml | \
 +
helm upgrade --install "pulse-permissions-${TENANT_SID}" pe-jfrog-stage/permissions \
 +
      --wait \
 +
      --version="${CHART_VERSION}" \
 +
      --namespace="${NAMESPACE}" \
 +
      -f -</source>
 +
 
 +
'''Validate permissions helm chart'''
 +
<source lang="text"> source .tenant_init_variables
 +
 +
oc get pods -n="${NAMESPACE}" -l "app.kubernetes.io/name=permissions,app.kubernetes.io/instance=pulse-permissions-${TENANT_SID}"</source>
 +
The above command should report all <tt>pulse-permissions</tt> pods as running, for example:
 +
<source lang="text">NAME                                    READY  STATUS    RESTARTS  AGE
 +
pulse-permissions-100-c5ff8bb7d-jl7d7  2/2    Running  2          2d20h </source>
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section

Revision as of 06:51, July 1, 2021

This topic is part of the manual Genesys Pulse Private Edition Guide for version Current of Reporting.

Learn how to provision Genesys Pulse.

Prerequisites

Please complete Before you begin instructions.

Information you will need:

  • Versions:
    • <image-version> = 9.0.100.10
    • <chart-versions>= 9.0.100+10
  • K8S namespace <namespace> (e.g. 'pulse')
  • Project Name <project-name> (e.g. 'pulse')
  • Postgres credentials
    • <db-host>
    • <db-port>
    • <db-name>
    • <db-user>
    • <db-user-password>
    • <db-superuser>
    • <db-superuser-password>
    • <db-ssl-mode>
  • Docker credentials
    • <docker-email>
    • <docker-password>
    • <docker-user>
  • OpenShift credentials
    • <openshift-url>
    • <openshift-port>
    • <openshift-token>
  • Redis credentials
    • <redis-host>
    • <redis-port>
    • <redis-password>
    • <redis-enable-ssl>
  • Tenant service variables
    • <tenant-uuid>
    • <tenant-sid>
    • <tenant-name>
Fill appropriate placeholders in .shared_tenant_variables:
export PROJECT_NAME='<project-name>'
export NAMESPACE='<namespace>'
export CHART_VERSION='<chart-version>'
export DB_HOST='<db-host>'
export DB_PORT='<db-port>'
export DB_NAME_SHARED='<db-name>'
export DB_USER_SHARED='<db-user>'
export DB_PASSWORD_SHARED='<db-user-password>'
export DB_NAME_SUPERUSER='<db-superuser>'
export DB_PASSWORD_SUPERUSER='<db-superuser-password>'
export DB_SSL_MODE='<db-ssl-mode>'
export DOCKER_REGISTRY_SECRET_NAME='<docker-registry-secret-name>'
export DOCKER_REGISTRY='<docker-registry>'
export DOCKER_TAG='<image-version>'
export REDIS_ENABLE_SSL='<redis-enable-ssl>'
export REDIS_PASWORD='<redis-password>'
export REDIS_PORT='<redis-port>'
export REDIS_HOST='<redis-host>'
export TENANT_UUID='<tenant-uuid>'
export TENANT_DCU='2'
export TENANT_NAME='<tenant-name>'
export TENANT_SID='<tenant-sid>'
export PV_STORAGE_CLASS_RW_MANY='<rw-many-storage-class>'
export PV_STORAGE_CLASS_RW_ONCE='<rw-once-storage-class>'

Tenant provisioning

Install init tenant chart

Get the init-tenant helm chart

Download the init-tenant helm chart from JFrog using your credentials.

Prepare override file

Update the values-override-init-tenant.yaml file: 
# Default values for init-tenant.
# This is a YAML-formatted file.
# Declare variables to be passed into your templates.
 
# * Images
# Replace for your values: registry and secret
image:
  name: init
  tag: "${DOCKER_TAG}"
  pullPolicy: IfNotPresent
  repository: "${DOCKER_REGISTRY}/pulse/"
 
imagePullSecrets: [name: ${DOCKER_REGISTRY_SECRET_NAME}]
 
# * Tenant info
# Replace for your values
tenant:
  # Tenant UUID
  id: ${TENANT_UUID}
  # Tenant SID (like 0001)
  sid: ${TENANT_SID}
 
# common configuration.
config:
  dbName: "${DB_NAME_SHARED}"
  # set "true" when need @host added for username
  dbUserWithHost: true
  # set "true" for CSI secrets
  mountSecrets: false
  # Postgres config map name
  postgresConfig: "pulse-postgres-configmap"
  # Postgres secret name
  postgresSecret: "pulse-postgres-secret"
  # Postgres secret key for user
  postgresSecretUser: "META_DB_ADMIN"
  # Postgres secret key for password
  postgresSecretPassword: "META_DB_ADMINPWD"
 
## Service account settings
serviceAccount:
  # Specifies whether a service account should be created
  create: false
  # Annotations to add to the service account
  annotations: {}
  # The name of the service account to use.
  # If not set and create is true, a name is generated using the fullname template
  name: ""
 
## Add annotations to all pods
##
podAnnotations: {}
 
## Containers should run as genesys user and cannot use elevated permissions
## !!! THESE OPTIONS SHOULD NOT BE CHANGED UNLESS INSTRUCTED BY GENESYS !!!
# securityContext:
#    runAsUser: 500
#    runAsGroup: 500
 
## Resource requests and limits
## ref: http://kubernetes.io/docs/user-guide/compute-resources/
##
resources:
  limits:
    memory: 256Mi
    cpu: 200m
  requests:
    memory: 128Mi
    cpu: 100m
 
## Priority Class
## ref: https://kubernetes.io/docs/concepts/configuration/pod-priority-preemption/
##
priorityClassName: ""
 
## Node labels for assignment.
## ref: https://kubernetes.io/docs/user-guide/node-selection/
##
nodeSelector: {}
 
## Tolerations for assignment.
## ref: https://kubernetes.io/docs/concepts/configuration/taint-and-toleration/
##
tolerations: []
 
# * Templates
templates:
  - Agent_Group_Status.gpb
  - Agent_KPIs.gpb
  - Agent_Login.gpb
  - Alert_Widget.gpb
  - Callback_Activity.gpb
  - Campaign_Activity.gpb
  - Campaign_Callback_Status.gpb
  - Campaign_Group_Activity.gpb
  - Campaign_Group_Status.gpb
  - Chat_Agent_Activity.gpb
  - Chat_Queue_Activity.gpb
  - Chat_Service_Level_Performance.gpb
  - Chat_Waiting_Statistics.gpb
  - Email_Agent_Activity.gpb
  - Email_Queue_Activity.gpb
  - Facebook_Media_Activity.gpb
  - IFRAME.gpb
  - IWD_Agent_Activity.gpb
  - IWD_Queue_Activity.gpb
  - Queue_KPIs.gpb
  - Queue_Overflow_Reason.gpb
  - Static_Text.gpb
  - Twitter_Media_Activity.gpb
  - eServices_Agent_Activity.gpb
  - eServices_Queue_KPIs.gpb
Install the init-tenant helm chart 
source .tenant_init_variables
 
envsubst < ./values-override-init-tenant.yaml | \
helm upgrade --install "pulse-init-tenant-${TENANT_SID}" pe-jfrog-stage/init-tenant \
      --wait --wait-for-jobs \
      --version="${CHART_VERSION}" \
      --namespace="${NAMESPACE}" \
      -f -
Validate the init-tenant helm chart
<source lang="text">source .tenant_init_variables
 
oc get pods -n="${NAMESPACE}" -l "app.kubernetes.io/name=init-tenant,app.kubernetes.io/instance=pulse-init-tenant-${TENANT_SID}"
The above command should report the pulse-init-tenant job as completed, for example:
NAME                                    READY   STATUS      RESTARTS   AGE
pulse-init-tenant-100-job-qszgl         0/1     Completed   0          2d20h

Install dcu helm chart

Get the dcu helm chart

Download the dcu helm chart from JFrog using your credentials.

Prepare override file

Update the values-override-dcu.yaml file: 

# Default values for dcu.
# This is a YAML-formatted file.
# Declare variables to be passed into your templates.
 
replicaCount: "${TENANT_DCU}"
 
# * Tenant info
# tenant identification, or empty for shared deployment
tenant:
  # Tenant UUID
  id: "${TENANT_UUID}"
  # Tenant SID (like 0001)
  sid: "${TENANT_SID}"
 
# * Common log configuration
log:
  # target directory where log will be stored, leave empty for default
  logDir: ""
  # path where volume will be mounted
  volumeMountPath: /data/log
  # log volume type: none | hostpath | pvc
  volumeType: pvc
  # log volume hostpath, used with volumeType "hostpath"
  volumeHostPath: /mnt/log
  # log PVC parameters, used with volumeType "pvc"
  pvc:
    name: pulse-dcu-logs
    accessModes:
      - ReadWriteMany
    capacity: 10Gi
    class: ${PV_STORAGE_CLASS_RW_MANY}
 
# * Config info
# Set your values.
config:
  dbName: "${DB_NAME_SHARED}"
  # set "true" when need @host added for username
  dbUserWithHost: true
  # set "true" for CSI secrets
  mountSecrets: false
  # Postgres config map name
  postgresConfig: "pulse-postgres-configmap"
  # Postgres secret name
  postgresSecret: "pulse-postgres-secret"
  # Postgres secret key for user
  postgresSecretUser: "META_DB_ADMIN"
  # Postgres secret key for password
  postgresSecretPassword: "META_DB_ADMINPWD"
  redisConfig: "pulse-redis-configmap"
  # Redis secret name
  redisSecret: "pulse-redis-secret"
  # Redis secret key for access key
  redisSecretKey: "REDIS01_KEY"
 
# * Image
# container image common settings
image:
  name:
  tag: "${DOCKER_TAG}"
  pullPolicy: IfNotPresent
  repository: "${DOCKER_REGISTRY}/pulse/"
 
imagePullSecrets: [name: ${DOCKER_REGISTRY_SECRET_NAME}]
 
## Service account settings
serviceAccount:
  # Specifies whether a service account should be created
  create: false
  # Annotations to add to the service account
  annotations: {}
  # The name of the service account to use.
  # If not set and create is true, a name is generated using the fullname template
  name: ""
 
## Add annotations to all pods
##
podAnnotations: {}
 
## Add labels to all pods
##
podLabels: {}
 
## HPA Settings
## Not supported in this release!
hpa:
  enabled: false
  
## Priority Class
## ref: https://kubernetes.io/docs/concepts/configuration/pod-priority-preemption/
##
priorityClassName: ""
  
## Node labels for assignment.
## ref: https://kubernetes.io/docs/user-guide/node-selection/
##
nodeSelector: {}
  
## Tolerations for assignment.
## ref: https://kubernetes.io/docs/concepts/configuration/taint-and-toleration/
##
tolerations: []
  
## Pod Disruption Budget Settings
podDisruptionBudget:
  enabled: false
  
## Affinity for assignment.
## Ref: https://kubernetes.io/docs/concepts/configuration/assign-pod-node/#affinity-and-anti-affinity
##
affinity: {}
 
# * Monitoring settings
monitoring:
  # enable the Prometheus metrics endpoint
  enabled: false
  # port number of the Prometheus metrics endpoint
  port: 9091
  # HTTP path to scrape for metrics
  path: /metrics
  # additional annotations required for monitoring PODs
  # you can reference values of other variables as {{.Values.variable.full.name}}
  podAnnotations: {}
    # prometheus.io/scrape: "true"
    # prometheus.io/port: "{{.Values.monitoring.port}}"
    # prometheus.io/path: "/metrics"
  podMonitor:
    # enables PodMonitor creation for the POD
    enabled: true
    # interval at which metrics should be scraped
    scrapeInterval: 30s
    # timeout after which the scrape is ended
    scrapeTimeout:
    # namespace of the PodMonitor, defaults to the namespace of the POD
    namespace:
    additionalLabels: {}
  alerts:
    # enables alert rules
    enabled: true
    # alert condition duration
    duration: 5m
    # namespace of the alert rules, defaults to the namespace of the POD
    namespace:
    additionalLabels: {}
 
##########################################################################
 
# * Configuration for the Collector container
collector:
  # resource limits for container
  resources:
    # minimum resource requirements to start container
    requests:
      # minimal amount of memory required to start a container
      memory: "300Mi"
      # minimal CPU to reserve
      cpu: "200m"
    # resource limits for containers
    limits:
      # maximum amount of memory a container can use before being evicted
      # by the OOM Killer
      memory: "4Gi"
      # maximum amount of CPU resources that can be used and should be tuned to reflect
      # what the application can effectively use before needing to be horizontally scaled out
      cpu: "8000m"
  # securityContext:
  #   runAsUser: 500
  #   runAsGroup: 500
 
# * Configuration for the StatServer container
statserver:
  # resource limits for container
  resources:
    # minimum resource requirements to start container
    requests:
      # minimal amount of memory required to start a container
      memory: "300Mi"
      # minimal CPU to reserve
      cpu: "100m"
    # resource limits for containers
    limits:
      # maximum amount of memory a container can use before being evicted
      # by the OOM Killer
      memory: "4Gi"
      # maximum amount of CPU resources that can be used and should be tuned to reflect
      # what the application can effectively use before needing to be horizontally scaled out
      cpu: "4000m"
  # securityContext:
  #   runAsUser: 500
  #   runAsGroup: 500
 
# * Configuration for the monitor sidecar container
monitorSidecar:
  # resource limits for container
  resources:
    # disabled: true
    # minimum resource requirements to start container
    requests:
      # minimal amount of memory required to start a container
      memory: "30Mi"
      # minimal CPU to reserve
      cpu: "2m"
    # resource limits for containers
    limits:
      # maximum amount of memory a container can use before being evicted
      # by the OOM Killer
      memory: "70Mi"
      # maximum amount of CPU resources that can be used and should be tuned to reflect
      # what the application can effectively use before needing to be horizontally scaled out
      cpu: "10m"
  # securityContext:
  #   runAsUser: 500
  #   runAsGroup: 500
 
##########################################################################
 
# * Configuration for the Configuration Server Proxy container
csproxy:
  # resource limits for container
  resources:
    # minimum resource requirements to start container
    requests:
      # minimal amount of memory required to start a container
      memory: "200Mi"
      # minimal CPU to reserve
      cpu: "50m"
    # resource limits for containers
    limits:
      # maximum amount of memory a container can use before being evicted
      # by the OOM Killer
      memory: "2Gi"
      # maximum amount of CPU resources that can be used and should be tuned to reflect
      # what the application can effectively use before needing to be horizontally scaled out
      cpu: "1000m"
  # securityContext:
  #   runAsUser: 500
  #   runAsGroup: 500
 
# volumeClaims contains persistent volume claims for services
# All available storage classes can be found here:
# https://github.com/genesysengage/tfm-azure-core-aks/blob/master/k8s-module/storage.tf
volumeClaims:
  # statserverBackup is storage for statserver backup data
  statserverBackup:
    name: statserver-backup
    accessModes:
      - ReadWriteOnce
    # capacity is storage capacity
    capacity: "1Gi"
    # class is storage class. Must be set explicitly.
    class: ${PV_STORAGE_CLASS_RW_ONCE}

Install the dcu helm chart 

source .tenant_init_variables
 
envsubst < ./values-override-dcu.yaml | \
helm upgrade --install "pulse-dcu-${TENANT_SID}" pe-jfrog-stage/dcu \
      --wait \
      --reuse-values \
      --version="${CHART_VERSION}" \
      --namespace="${NAMESPACE}" \
      -f -

Validate the dcu helm chart 

source .tenant_init_variables
 
oc get pods -n="${NAMESPACE}" -l "app.kubernetes.io/name=dcu,app.kubernetes.io/instance=pulse-dcu-${TENANT_SID}"

The above command should report all pulse-dcu pods as running, for example: 

NAME              READY   STATUS    RESTARTS   AGE
pulse-dcu-100-0   4/4     Running   2          2d20h
pulse-dcu-100-1   4/4     Running   0          167m

Install lds helm cahrt

Get the lds helm chart

Download the lds helm chart from JFrog using your credentials.

Prepare override file

Update the values-override-lds.yaml file: 

# Default values for lds.
# This is a YAML-formatted file.
# Declare variables to be passed into your templates.
 
replicaCount: 2
 
# * Tenant info
# tenant identification, or empty for shared deployment
tenant:
  # Tenant UUID
  id: "${TENANT_UUID}"
  # Tenant SID (like 0001)
  sid: "${TENANT_SID}"
 
# * Common log configuration
log:
  # target directory where log will be stored, leave empty for default
  logDir: ""
  # path where volume will be mounted
  volumeMountPath: /data/log
  # log volume type: none | hostpath | pvc
  volumeType: pvc
  # log volume hostpath, used with volumeType "hostpath"
  volumeHostPath: /mnt/log
  # log PVC parameters, used with volumeType "pvc"
  pvc:
    name: pulse-lds-logs
    accessModes:
      - ReadWriteMany
    capacity: 10Gi
    class: ${PV_STORAGE_CLASS_RW_MANY}
 
# * Container image common settings
image:
  name:
  tag: "${DOCKER_TAG}"
  pullPolicy: IfNotPresent
  repository: "${DOCKER_REGISTRY}/pulse/"
 
imagePullSecrets: [name: ${DOCKER_REGISTRY_SECRET_NAME}]
 
## Service account settings
serviceAccount:
  # Specifies whether a service account should be created
  create: false
  # Annotations to add to the service account
  annotations: {}
  # The name of the service account to use.
  # If not set and create is true, a name is generated using the fullname template
  name: ""
 
## Add annotations to all pods
##
podAnnotations: {}
 
## Add labels to all pods
##
podLabels: {}
 
## HPA Settings
## Not supported in this release!
hpa:
  enabled: false
  
## Priority Class
## ref: https://kubernetes.io/docs/concepts/configuration/pod-priority-preemption/
##
priorityClassName: ""
  
## Node labels for assignment.
## ref: https://kubernetes.io/docs/user-guide/node-selection/
##
nodeSelector: {}
  
## Tolerations for assignment.
## ref: https://kubernetes.io/docs/concepts/configuration/taint-and-toleration/
##
tolerations: []
  
## Pod Disruption Budget Settings
podDisruptionBudget:
  enabled: false
  
## Affinity for assignment.
## Ref: https://kubernetes.io/docs/concepts/configuration/assign-pod-node/#affinity-and-anti-affinity
##
affinity: {}
# * Monitoring settings
monitoring:
  # enable the Prometheus metrics endpoint
  enabled: false
  # port number of the Prometheus metrics endpoint
  port: 9091
  # HTTP path to scrape for metrics
  path: /metrics
  # additional annotations required for monitoring PODs
  # you can reference values of other variables as {{.Values.variable.full.name}}
  podAnnotations: {}
    # prometheus.io/scrape: "true"
    # prometheus.io/port: "{{.Values.monitoring.port}}"
    # prometheus.io/path: "/metrics"
  podMonitor:
    # enables PodMonitor creation for the POD
    enabled: true
    # interval at which metrics should be scraped
    scrapeInterval: 30s
    # timeout after which the scrape is ended
    scrapeTimeout:
    # namespace of the PodMonitor, defaults to the namespace of the POD
    namespace:
    additionalLabels: {}
  alerts:
    # enables alert rules
    enabled: true
    # alert condition duration
    duration: 5m
    # namespace of the alert rules, defaults to the namespace of the POD
    namespace:
    additionalLabels: {}
 
 
# * Configuration for the LDS container
lds:
  # resource limits for container
  resources:
    # minimum resource requirements to start container
    requests:
      # minimal amount of memory required to start a container
      memory: "50Mi"
      # minimal CPU to reserve
      cpu: "50m"
    # resource limits for containers
    limits:
      # maximum amount of memory a container can use before being evicted
      # by the OOM Killer
      memory: "4Gi"
      # maximum amount of CPU resources that can be used and should be tuned to reflect
      # what the application can effectively use before needing to be horizontally scaled out
      cpu: "4000m"
  # securityContext:
  #   runAsUser: 500
  #   runAsGroup: 500
 
# * Configuration for the monitor sidecar container
monitorSidecar:
  # resource limits for container
  resources:
    # minimum resource requirements to start container
    requests:
      # minimal amount of memory required to start a container
      memory: "30Mi"
      # minimal CPU to reserve
      cpu: "2m"
    # resource limits for containers
    limits:
      # maximum amount of memory a container can use before being evicted
      # by the OOM Killer
      memory: "70Mi"
      # maximum amount of CPU resources that can be used and should be tuned to reflect
      # what the application can effectively use before needing to be horizontally scaled out
      cpu: "10m"
  # securityContext:
  #   runAsUser: 500
  #   runAsGroup: 500
 
# *  Configuration for the Configuration Server Proxy container
csproxy:
  resources:
    # minimum resource requirements to start container
    requests:
      # minimal amount of memory required to start a container
      memory: "200Mi"
      # minimal CPU to reserve
      cpu: "50m"
    # resource limits for containers
    limits:
      # maximum amount of memory a container can use before being evicted
      # by the OOM Killer
      memory: "2Gi"
      # maximum amount of CPU resources that can be used and should be tuned to reflect
      # what the application can effectively use before needing to be horizontally scaled out
      cpu: "1000m"
  # securityContext:
  #   runAsUser: 500
  #   runAsGroup: 500

Install the lds helm chart 

source .tenant_init_variables
 
envsubst < ./values-override-lds.yaml | \
helm upgrade --install "pulse-lds-${TENANT_SID}" pe-jfrog-stage/lds \
      --wait \
      --version="${CHART_VERSION}" \
      --namespace="${NAMESPACE}" \
      -f -

Validate the lds helm chart 

source .tenant_init_variables
 
oc get pods -n="${NAMESPACE}" -l "app.kubernetes.io/name=lds,app.kubernetes.io/instance=pulse-lds-${TENANT_SID}"

The above command should report all pulse-lds pods as running, for example: 

NAME              READY   STATUS    RESTARTS   AGE
pulse-lds-100-0   3/3     Running   0          2d20h
pulse-lds-100-1   3/3     Running   0          2d20h

Install permissions helm chart

Get the permissions helm chart

Download the permissions helm chart from JFrog using your credentials.

Prepare override file

Update the values-override-permissions.yaml file: 

# Default values for permissions.
# This is a YAML-formatted file.
# Declare variables to be passed into your templates.
 
# * Image configuration
image:
  name: userpermissions
  tag: "${DOCKER_TAG}"
  pullPolicy: IfNotPresent
  repository: "${DOCKER_REGISTRY}/pulse/"
 
  imagePullSecrets: [name: ${DOCKER_REGISTRY_SECRET_NAME}]
 
# * Tenant info
# tenant identification, or empty for shared deployment
tenant:
  # Tenant UUID
  id: "${TENANT_UUID}"
  # Tenant SID (like 0001)
  sid: "${TENANT_SID}"
 
# common configuration.
config:
  dbName: "${DB_NAME_SHARED}"
  # set "true" when need @host added for username
  dbUserWithHost: true
  # set "true" for CSI secrets
  mountSecrets: false
  # Postgres config map name
  postgresConfig: "pulse-postgres-configmap"
  # Postgres secret name
  postgresSecret: "pulse-postgres-secret"
  # Postgres secret key for user
  postgresSecretUser: "META_DB_ADMIN"
  # Postgres secret key for password
  postgresSecretPassword: "META_DB_ADMINPWD"
  # Redis config map name
  redisConfig: "pulse-redis-configmap"
  # Redis secret name
  redisSecret: "pulse-redis-secret"
  # Redis secret key for access key
  redisSecretKey: "REDIS01_KEY"
 
 
# * Configuration for the Configuration Server Proxy container
csproxy:
  # resource limits for container
  resources:
    # minimum resource requirements to start container
    requests:
      # minimal amount of memory required to start a container
      memory: "200Mi"
      # minimal CPU to reserve
      cpu: "50m"
    # resource limits for containers
    limits:
      # maximum amount of memory a container can use before being evicted
      # by the OOM Killer
      memory: "2Gi"
      # maximum amount of CPU resources that can be used and should be tuned to reflect
      # what the application can effectively use before needing to be horizontally scaled out
      cpu: "1000m"
  # securityContext:
  #   runAsUser: 500
  #   runAsGroup: 500
 
# * Common log configuration
log:
  # target directory where log will be stored, leave empty for default
  logDir: ""
  # path where volume will be mounted
  volumeMountPath: /data/log
  # log volume type: none | hostpath | pvc
  volumeType: pvc
  # log volume hostpath, used with volumeType "hostpath"
  volumeHostPath: /mnt/log
  # log PVC parameters, used with volumeType "pvc"
  pvc:
    name: pulse-permissions-logs
    accessModes:
      - ReadWriteMany
    capacity: 10Gi
    class: ${PV_STORAGE_CLASS_RW_MANY}
  
## Containers should run as genesys user and cannot use elevated permissions
## !!! THESE OPTIONS SHOULD NOT BE CHANGED UNLESS INSTRUCTED BY GENESYS !!!
# securityContext:
#    runAsUser: 500
#    runAsGroup: 500
 
## Resource requests and limits
## ref: http://kubernetes.io/docs/user-guide/compute-resources/
##
resources:
  limits:
    memory: "1Gi"
    cpu: "500m"
  requests:
    memory: "400Mi"
    cpu: "50m"
  
## HPA Settings
## Not supported in this release!
hpa:
  enabled: false
  
## Priority Class
## ref: https://kubernetes.io/docs/concepts/configuration/pod-priority-preemption/
##
priorityClassName: ""
  
## Node labels for assignment.
## ref: https://kubernetes.io/docs/user-guide/node-selection/
##
nodeSelector: {}
  
## Tolerations for assignment.
## ref: https://kubernetes.io/docs/concepts/configuration/taint-and-toleration/
##
tolerations: []
  
## Pod Disruption Budget Settings
podDisruptionBudget:
  enabled: false
  
## Affinity for assignment.
## Ref: https://kubernetes.io/docs/concepts/configuration/assign-pod-node/#affinity-and-anti-affinity
##
affinity: {}
 
## Add annotations to all pods
##
podAnnotations: {}
  
## Add labels to all pods
##
podLabels: {}

Install permissions helm chart 

source .tenant_init_variables
 
envsubst < ./values-override-permissions.yaml | \
helm upgrade --install "pulse-permissions-${TENANT_SID}" pe-jfrog-stage/permissions \
      --wait \
      --version="${CHART_VERSION}" \
      --namespace="${NAMESPACE}" \
      -f -

Validate permissions helm chart 

 source .tenant_init_variables
 
oc get pods -n="${NAMESPACE}" -l "app.kubernetes.io/name=permissions,app.kubernetes.io/instance=pulse-permissions-${TENANT_SID}"

The above command should report all pulse-permissions pods as running, for example: 

NAME                                    READY   STATUS    RESTARTS   AGE
pulse-permissions-100-c5ff8bb7d-jl7d7   2/2     Running   2          2d20h

Troubleshooting

Check init-tenant helm chart manifests

Run to output manifest into helm-template directory: 

source .tenant_init_variables
 
envsubst < ./values-override-init-tenant.yaml | \
helm template \
     --version="${CHART_VERSION}" \
     --namespace="${NAMESPACE}" \
     --debug \
     --output-dir helm-template \
     "${CHART_NAME_TENANT_INIT}" pe-jfrog-stage/init-tenant \
     -f -

Check dcu helm chart manifests

Run to output manifest into helm-template directory: 

source .tenant_init_variables
 
envsubst < ./values-override-dcu.yaml | \
helm template \
     --version="${CHART_VERSION}" \
     --namespace="${NAMESPACE}" \
     --debug \
     --output-dir helm-template \
     "pulse-dcu-${TENANT_SID}" pe-jfrog-stage/dcu \
     -f -

Check lds helm chart manifests

Run to output manifest into helm-template directory: 

source .tenant_init_variables
 
envsubst < ./values-override-lds.yaml | \
helm template \
     --version="${CHART_VERSION}" \
     --namespace="${NAMESPACE}" \
     --debug \
     --output-dir helm-template \
     "pulse-lds-${TENANT_SID}" pe-jfrog-stage/lds \
     -f -

Check permissions helm chart manifests

Run to output manifest into helm-template directory: 

source .tenant_init_variables
 
envsubst < ./values-override-permissions.yaml | \
helm template \
     --version="${CHART_VERSION}" \
     --namespace="${NAMESPACE}" \
     --debug \
     --output-dir helm-template \
     "pulse-permissions" pe-jfrog-stage/permissions \
     -f -

Do Not Publish

List any provisioning needed to deploy, run, or manage the service. For example:
  • Designer: Create an Access Group specific to Designer Developer, Admin.
  • Agent Setup: Create Agent Setup options to provide access to Administrator, Supervisor. or Ops.
  • Genesys Info Mart: Update the CTL_CONFIG table in the GIM DB to control ETL and DB maintenance behavior.
Retrieved from "https://all.docs.genesys.com/PEC-REP/Current/PulsePEGuide/Provision (2025-07-13 22:01:53)"
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