Difference between revisions of "PEC-IWD/Current/Administrator/IWDTestProvision"
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Revision as of 02:33, July 25, 2020
This topic is part of the manual Intelligent Workload Distribution Administrator's Guide for version Current of Intelligent Workload Distribution.
How to make an end-to-end test of your iWD provisioning setup in conjunction with the supplied CIWD Designer sample application.
Related documentation:
- Create an interaction with this cURL command that will set the workitem's activation time to three minutes in the future.
curl --location --request POST 'https://<iwd-host>/iwd/v3/items' \ --header 'Content-Type: application/json' \ --header 'x-api-key: <iwd x-api-key>' \ --data-raw '{ "external_id":"e21c3332-eecd-4f3b-8a7f-c90", "FirstName":"Leonardo123", "LastName":"Doe", "EmailAddress":"Leonardo123@Doe.com", "PhoneNumber": "(925)555-1236499", "activate":"2020-02-18T11:35:03.077Z" //Sample timestamp. Can be set to 3 minutes ahead of current time }'
- Check that the interaction appears in real time reporting by creating iWD Queue Activity and iWD Agent Activity widgets based on the Genesys-supplied widget templates.
- Check that the interaction appears as expected in iWD Manager.
- In the iWD Manager Workitems tab, check Search, filter and modify workitems.
- In the iWD Manager Summary tab, check Category-based graphs and statistics.
- In the iWD Manager Settings tab, check the configuration of Category tree, Priority and Endpoints.
- Check workitem routing to an agent.
- Login workspace employee #1 with the following skill profile:
- GSYS_skill_1 > 5
- GSYS_skill_2 > 2
- GSYS_skill_3 > 2
- Make employee #1 ready.
- Three minutes after receipt, the workitem should be routed to employee #1.
- Open the workitem.
- Disposition the workitem.
- View the transfer in real time reporting by using the iWD Queue Activity and iWD Agent Activity templates described above.
- Wait for 15 minutes.
- Check the Genesys CX Insights for iWD reports.
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