From Genesys Documentation
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| − | |definition=iWD lets you capture workitems from existing enterprise workflow systems and create, monitor and manage a single global workitem list for your contact center, sorted on business value and prioritized to ensure that the most critical or highest-value workitems are distributed to the right resource at the right time, regardless of media type, system or location. | + | |definition=iWD lets you capture workitems from existing enterprise workflow systems and create, monitor and manage a single global workitem list for your contact center, sorted on business value and prioritized to ensure that the most critical or highest-value workitems are distributed to the right resource at the right time, regardless of media type, system or location. |
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| − | |Links={{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator| | + | |Links={{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|display text=How Cloud iWD works}} |
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
Revision as of 17:55, June 10, 2020
Click on any of the following to see the documentation for that version:
Get Started
Release Notes
Provisioning & configuring IWD
- High-level overview of IWD setup
- Test IWD provisioning
- Roles and privileges for Workload Manager users
- View Summary
- View, edit, and create Categories and Rules
- View, edit, and create Prioritization schemas
- View, edit, and create Endpoints
- View, edit, and create Genesys Multicloud CX mailboxes
Working with work items in Workload Manager
Private Edition
Find detailed information about how to deploy this service in your environment.
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